Money I have invested (financial services and advice)

ASIC does not settle disputes about financial services or advice.

Please read the following information about resolving these disputes through the internal dispute resolution process and external dispute resolution schemes:

  • Disputes with financial services or credit providers (INFO 174)

Watch our YouTube video on Disputes with financial services or credit providers.

Or read the transcript.

  • External dispute resolution: What to do if you are unhappy with a scheme decision (INFO 176)

Frozen funds: Please read the following information about frozen funds:

  • Your investments: Frozen funds and hardship payments (INFO 159)

Watch our Youtube video on Your investments: Frozen funds and hardship payments.

Or read the transcript.

Financial advisers register: If you are concerned about the information on the financial adviser register, please read:

  • Disputes about the financial advisers register (INFO 202)

ASIC's consumer website, MoneySmart gives a step-by-step guide to resolving problems with financial services or advice such as managed investments, superannuation, insurance.

If there is evidence that a financial services provider has acted illegally we may consider taking action:


Where ASIC can help

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Last updated: 23/03/2016 03:08