What if you have not received ASIC key

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If you have not received an email, here are the steps to you should take.





Check your spam email folder, to make sure the email wasn’t caught by your spam filter

The email containing your ASIC key is sent from


(for ASIC Connect requests) or connect@asic.gov.au (for all other requests).


Send us a request using our online enquiry service

If your enquiry is urgent, you can call us on 1300 300 630

Classify your request by answering the following questions:

  • My question is about a: Business name

  • I would like to know how to: Online user help


Enter your request details

Tell us that have not received your ASIC key, you have checked your spam folder and would like the email re-sent.

Your enquiry should include:

  • your business name

  • the date and time of the request

  • the address the ASIC key was sent to.

We will then investigate and re-send the ASIC key.

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Last updated: 05/05/2014 12:00