What if you have not received ASIC key

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If you have not received an email, here are the steps to you should take.

Step

Title

Description

1

Check your spam email folder, to make sure the email wasn’t caught by your spam filter

The email containing your ASIC key is sent from

ASIC.transactions.no-reply@asic.gov.au

(for ASIC Connect requests) or connect@asic.gov.au (for all other requests).

2

Send us a request using our online enquiry service

If your enquiry is urgent, you can call us on 1300 300 630

Classify your request by answering the following questions:

  • My question is about a: Business name

  • I would like to know how to: Online user help

3

Enter your request details

Tell us that have not received your ASIC key, you have checked your spam folder and would like the email re-sent.

Your enquiry should include:

  • your business name

  • the date and time of the request

  • the address the ASIC key was sent to.

We will then investigate and re-send the ASIC key.

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Last updated: 05/05/2014 12:00