What if you have not received ASIC key

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If you have not received an email, here are the steps to you should take.

Step

Title

Description

1

Check your spam email folder, to make sure the email wasn’t caught by your spam filter

The email containing your ASIC key is sent from

ASIC.transactions.no-reply@asic.gov.au

(for ASIC Connect requests) or connect@asic.gov.au (for all other requests).

2

Send us a request using our online enquiry service

If your enquiry is urgent, you can call us on 1300 300 630

Classify your request by answering the following questions:

  • My question is about a: Business name

  • I would like to know how to: Online user help

3

Enter your request details

Tell us that have not received your ASIC key, you have checked your spam folder and would like the email re-sent.

Your enquiry should include:

  • your business name

  • the date and time of the request

  • the address the ASIC key was sent to.

We will then investigate and re-send the ASIC key.

Back to ASIC key

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is an AUSkey?

AUSkey is a single key to access government online services. In the future, you may no longer need different user IDs and passwords as AUSkey becomes accepted by more government agencies for their online services.

Learn more about AUSkeys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

Last updated: 05/05/2014 12:00