Refunds

If your application for a business name or company has been rejected or you've accidentally overpaid, you can request a refund.

How to request a refund

How you request a refund will depend on how you made your initial payment.

Generally, we'll provide our refund in the same way you made payment (e.g. if you paid using cheque, we'll refund the amount by cheque).

If you paid the full fee amount using BPAY

You'll need to contact your financial institution (e.g. bank) to reverse any BPAY payments made to ASIC.

If you paid part of the fee amount using BPAY

You can contact us online if you'd like your payment refunded. Include the following details:

• the entity name that the payment was made to and their ACN/ABN
• contact details (full name, phone number, postal address, and email)
• date payment was made
• amount to be refunded and
• proof of payment (e.g. copy of bank statement)

If you paid using cheque or Post Billpay

You can contact us online to request a refund of any payments made using cheque or Post Billpay. Include the following details:

• the entity name that the payment was made to and their ACN/ABN
• contact details (full name, phone number, postal address, and email)
• date payment was made
• amount to be refunded and
• proof of payment. (e.g. copy of bank statement)

If you want a refund by EFT

You can contact us online if you'd like your payment refunded by EFT. Include the following details:

• the entity name that the payment was made to and their ACN/ABN
• contact details (full name, phone number, postal address, and email)
• account name, BSB, and account number
• date payment was made
• amount to be refunded and
• proof of payment (e.g. copy of bank statement)

If you haven't received your refund within 21 days of your request, please contact us online.