Make a complaint

To complain about companies, organisation and people, see Complaints about companies, organisations and people
If your concerns are about late fees you should first read Complaints about our decisions about fee waivers

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Providing us with your personal information is voluntary, and you may choose to remain anonymous. However, we request your details so that we can contact you to discuss your concerns and seek further information if required. We may be limited in the extent to which we can assist with your concerns without your contact details. We ask about your age group for the purposes of tailoring or improving our services to your needs. Please refer to our Privacy Policy for more information about how we handle your personal information and your rights to seek access to and correct personal information.

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Complaint details


We will acknowledge your complaint within 3 business days.

The time we spend investigating your complaint depends on its seriousness and complexity, but we aim to resolve the matter within 28 days. Sometimes we may not be able to resolve the matter in the timeframes set out above. If that is the case, we'll contact you to give you progress updates so you know what is happening.

Privacy

To find out more about how we collect, protect and use your personal information you can read ASIC's Privacy Policy.


Last updated: 14/01/2019 08:59