Disputes about goods and non financial services - video transcript

Transcript of video about disputes about goods and non-financial services, presented by Adam, ASIC's Misconduct and Breach Reporting team, uploaded 23 September 2013.

What are disputes about goods and non-financial services?

Well, essentially it's a breakdown of the contract between you and the supplier of the goods or services purchased.

So, whenever you actually buy something you enter into a contract between you and the supplier.

This could be a written or an oral agreement, or a combination of both.

And the dispute happens when either party breaks the terms and conditions to that contract. For example, you might buy a pair of shoes online, you pay for them but they don't show up. And the supplier refuses to give your money back.

This is a dispute about goods and services.

What should I do?

Well, firstly we recommend that you contact the other party to discuss the dispute.

Or you could get legal advice to discuss what other options are available to you. For example, you might be able to resolve the dispute through mediation.

If you are unsure about how to get legal advice, you can contact the Law Society in your state or territory.

And you can also obtain further information or assistance from the consumer affairs body in your state or territory.

What is ASIC's role here?

Well, an important point to note here is that ASIC's role is generally limited to financial services and financial products. For example, superannuation or financial advice.

Other disputes about goods and services are generally only enforceable by private legal action.

If the dispute is about financial products or financial services though, you can find helpful guidance on ASIC's MoneySmart website. This is a really handy and easy to read resource.

But finally, if you do wish to report misconduct to us you can do so via ASIC's How to complain website from which you accessed this video and the subject prompts should give you guidance in how to complete the report of misconduct.

For more information see Information Sheet 161 Disputes about goods and non-financial services.

Whistleblowing

Guidance for company officers and company auditors on the whistleblower protection regime

30 June 2020

Information sheets to help companies, company officers and company auditors understand and comply with their whistleblower protection obligations

Whistleblower protections

Answers to common questions on the rights and protections for whistleblowers

Business ethics: New challenges, better theories, practical solutions
A speech by ASIC Commissioner John Price, 9 December 2019. John discusses the important role whistleblowing can play in fostering an ethical culture for business.

ASIC gives guidance on companies’ whistleblower policies and relief to small not-for-profits
Media release 19-308MR. 13 November 2019

Whistleblower protections for not-for-profit organisations, 29 May 2019

 


Whistleblowers and the Corporations Act

Corporations Act Whistleblowing

ASIC Executive Director Warren Day talks about whistleblowers and the important role they play in identifying and calling out misconduct and harm to consumers and the community.

Read the transcript

ASIC and whistleblowers

Asic Whistleblower Thmb

ASIC Executive Director Warren Day discusses when ASIC will act on whistleblowing information.

Read the transcript


Fair Work Ombudsman

You can contact the Fair Work Ombudsman if you would like to report someone who isn't complying with workplace laws or you need help in resolving a workplace issue.


Last updated: 23/03/2016 03:08