InFocus July 2014 - Volume 23 Issue 6
- Welcome to the new financial year with ASIC
- Are you a business name holder and recently changed your name? Update your business name details now using ASIC Connect
- New fees for the new financial year
- Changes to ASIC Service Centres now in place
- Jargon buster... online lodgement services
- SMSF auditor exam period extended
- Registered agent? New user guides available stepping you through online lodgement
- Five minutes with... Robin Hayes, Manager, Registry Customer Management
With the new financial year now here, there are some changes you need to be aware of, including fee increases, important changes to our service centres and changes to the SMSF auditor exam period.
This month we will help you use our online lodgement services and provide a brief overview of the differences between these services. We've also developed new user guides for registered agents.
We're excited that we can keep you informed of key changes and latest updates about companies and business names on a monthly basis.
Are you a business name holder and recently changed your name? Update your business name details now using ASIC Connect
Has your name changed as the result of marriage or deed poll? If yes, update your name using ASIC Connect by completing the 'Update name' transaction. The 'Update name' transaction is used to update an existing business name holders name where their personal details have changed.
Step-by-step user guides are available to help you through this process.
If you have sold or transferred your business, and need to update the holder information, you'll need to complete a business name transfer.
From 1 July 2014, ASIC fees have increased based on the Consumer Price Index (CPI) for the March quarter.
More information about the fee increase including examples of fees is available on the ASIC website.
You can also look at our list of fees for commonly lodged documents.
Our Service Centres have now transitioned to a kiosk-based service. Kiosks can be used for lodging online or dropping off documents for forwarding to the ASIC Traralgon office for processing.
Service Centre customers will be transitioned to online channels.
More information about our service centre changes.
As a registered agent or company officeholder you will have seen us refer to our 'online lodgement services'. But what exactly do we mean?
Our online lodgement services are used by company officeholders and registered agents to update their details.
Most of our common forms can be lodged online. Find out more about registering for online access.
Business name customers can lodge online through ASIC Connect.
Are you an SMSF auditor registered during our transitional period (1 February 2013 - 30 June 2013)? If yes, you may have been registered on the condition you sit and pass the SMSF auditor competency exam by 1 July 2014.
We have now extended the period you have to pass the exam to 31 August 2014.
Auditors who have not sat and passed the competency exam by 31 August 2014 may have their registration cancelled.
Book your exam online with our external provider.
If you're a registered agent, we've just released new user guides to step you through the online lodgement process.
There are many benefits to using our online lodgement service. There's no paperwork to print, fill in and mail to us and updates can be made at your own convenience. Plus when you lodge online most changes are made to the register immediately.
The service is now even easier to use with the help of our new user guides. The guides step you through registering for the service, logging in, as well as how to complete our most common transactions, including:
- Change company details
- Applying for voluntary deregistration
- Appointing or ceasing a registered agent
- Change of company name
Download our registered agent user guides now.
At ASIC, we're committed to improving the customer experience, particularly when it comes to providing online support. Learn more about the different ways we're helping our customers when we spend five minutes with Robin Hayes, Manager, Registry Customer Management.
My teams: focus is on enhancing customer relations and interactions with ASIC, and to make it easier to do business. We respond to customer feedback, engage with customers to understand the impacts of regulatory reform, and we provide ongoing customer support.
Daily: I lead customer engagement activities in relation to large reforms or policy changes, for example the transition of our service centres to kiosk based services and helping customers move to our online channels.
Changes to ASIC service centres: have come about as we have seen a significant decline in the number of customers attending service centres. In fact, our service centres only account for 4% of lodgements as the vast majority of our customers interact online. Service centres will now become a kiosk based service for online lodgement and a collection point for sending paper documents to Traralgon for processing.
Registered agent online lodgement: is the easiest way for agents to interact with us and we now have more support available through our user guides. The user guides are a key resource in helping agents transition to online lodgement, covering the most common registry transactions (that are available online).
The most rewarding part of working at ASIC: is the relationships I have developed with our customers. I enjoy helping customers and ensuring that their experience with us is positive.
When I'm not at work: you'll find me helping out with the local football club, tinkering around with my cars - and spending time with my family!