ASIC service charter results: 2008-09

The ASIC service charter sets out the most common interactions we have with you and how quickly you can expect us to respond to your phone calls, complaints, requests or applications.

We will continue to report on our service charter results each year.

Service charter results

Below are our performance results for the 2008-09 and 2007-08 financial year:

Service

Service charter target

2008-09 performance
(1 July 08 - 30 June 09)

2007-08 performance
(1 July 07 - 30 June 08)

General phone queries

We aim to answer your telephone queries on the spot

94% of calls answered on the spot (608,294 of 644,919)

6% (36,625 calls) referred to specialist staff

95% of calls answered on the spot (627,351 of 657,067)

5% (29,716 calls) referred to specialist staff

General email queries

We aim to reply within 2 business days to queries sent to www.asic.gov.au/question.

99% replied to in 2 business days (54,635 of 55,127)

98% replied to in 2 business days (51,272 of 52,185)

General correspondence

We aim to acknowledge receipt of general correspondence within 14 days of receiving it, and give a full response within 28 days:

   
 

General correspondence to Public Information Program about our public database and registers, including fee waivers

93% fully responded to within 28 days (44,059 of 47,446)

90% fully responded to within 28 days(45,823 of 50,723)

 

Correspondence received by our Correspondence Control Unit

100% acknowledged within 14 days (621 of 621 letters)

75% responded to within 28 days (464 of 621 letters)

100%acknowledged within 14 days (540 letters)

77% responded to within 28 days (444 of 574 letters)

Registering a company

We aim to complete company incorporations within 1 business day of receiving a complete application

99% in total (141,392 of 142,613)

99% of paper forms completed in 1 day (19,986 of 20,269)

99% of electronic forms completed in 1 day (121,406 of 122,344)

98% in total (150,078 of 153,172)

96% of paper forms completed in 1 day (21,363 of 22,114)

98% of electronic forms completed in 1 day (128,715 of 131,058)

Updating company information and status

We aim to enter critical changes to company information in the corporate register within 2 business days

98% in total (1,032,278 of 1,048,462)

95% of paper forms entered in 2 business days (223,087 of 235,524)

100% of electronic forms entered in 2 business days (809,191 of 812,938)

95% (1,034,726 of 1,085,602)

84% of paper forms entered in 2 business days (245,675 of 291,084)

99% of electronic forms entered in 2 business days (789,051 of 794,518)

Registering as an auditor

We aim to decide whether to register a person as an auditor within 28 days of receiving a complete application

100%registered within 28 days (97 individual applications and 22 authorised audit companies)

100% registered within 28 days (112 individual applications and 18 authorised audit companies)

Registering as a liquidator

We aim to decide whether to register a person as a liquidator or official liquidator within 28 days of receiving a complete application

88% of liquidators' applications decided within 28 days (22 of 25 applications)

88% for official liquidators (30 of 34 applications)

73% of liquidators' applications decided within 28 days (16 of 22 applications)

89% for official liquidators (25 of 28 applications)

Registering a managed investment scheme

By law, we must register a managed investment scheme within 14 days of receiving a complete application

100%registered in 14 days (297 of 298)

99% registered within 14 days (512 of 519)

Applying for or varying an AFS licence

We aim to decide whether to grant or vary an Australian financial services licence within 28 days of receiving a complete application

Granting a licence:
72% decided in 28 days (234 of 323 applications)

Varying a licence: 84%decided in 28 days (863 of 1,023 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

Granting a licence:
67% decided in 28 days (272 of 404 applications)

Varying a licence: 75%decided in 28 days (654 of 874 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

Applying for an Australian market licence

We aim to give the Minister our recommendation about simple applications to operate financial markets within 12 weeks of receiving an application

N/A (no recommendation to the Minister made in this period)

N/A (no recommendations to Minister made in this period)

Applying for relief

If you lodge an application for relief from the Corporations Act that does not raise new policy issues, we aim to give you an in principle decision within 21 days of receiving all necessary information and fees

71% of in-principle decisions made within 21 days (2,080 of 2,935 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

71% of in principle decisions made within 21 days (2,188 of 3,101 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

Complaints about misconduct by a company or individual

If you make a complaint about the activities of a company or individual, we aim to respond to you within 28 days of receiving all relevant information

70% finalised within 28 days (9,602 of 13,633)

78% finalised within 28 days (8,880 of 11,436)

Service charter results 2013-14

Service charter results 2012-13

Service charter results 2011-12

Service charter results 2010-11

Service charter results 2009-10

Service charter results 2007-08

Service charter results 2006-07

ASIC industry funding

Cost Recovery Implementation Statement 2019-20

12 June 2020

A consultation version of the Cost Recovery Implementation Statement 2019-20 (CRIS)  has been released.

Read the draft CRIS

Industry funding: what you need to know

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More about industry funding

Last updated: 23/10/2020 01:28