ASIC service charter results: 2009-10

The ASIC service charter sets out the most common interactions we have with you and how quickly you can expect us to respond to your phone calls, complaints, requests or applications.

We will continue to report on our service charter results each year.

Service charter results

Below are our performance results for the 2009-10 and 2008-09 financial year:

Service

Service charter target

2009-10 performance
(1 July 09 - 30 June 10)

2008-09 performance
(1 July 08 - 30 June 09)

General phone queries

We aim to answer your telephone queries on the spot

92% of calls answered on the spot (597,382 of 646,770)
8% (49,388 calls) referred to specialist staff

94% of calls answered on the spot (608,294 of 644,919)
6% (36,625 calls) referred to specialist staff

General email queries

We aim to reply within 2 business days to queries sent to www.asic.gov.au/question.

98% replied to within 2 business days (62,518 of 63,827)

99% replied to in 2 business days (54,635 of 55,127)

General correspondence about our public database and registers, including fee waivers

We aim to acknowledge receipt within 14 days with a full response within 28 days

93% replied to within 28 days (43,093 of 46,390)

93% fully responded to within 28 days (44,059 of 47,446)

Correspondence received by our Correspondence Control Unit

We aim to acknowledge receipt within 14 days with a full response within 28 days

100%acknowledged within 14 days 571 letters)

71% responded to within 28 days 397 or 571 letters)

100%acknowledged within 14 days (621 of 621 letters)

75% responded to within 28 days (464 of 621 letters)

Registering a company

We aim to complete company incorporations within 1 business day of receiving a complete application

99% completed in one business day (162,832 of 165,130)

98% of paper forms completed in 1 day (21,281 of 21,813)

99% of electronic forms completed in 1 day (141,562 of 143,317)

99% in completed in one business day (141,392 of 142,613)

99% of paper forms completed in 1 day (19,986 of 20,269)

99% of electronic forms completed in 1 day (121,406 of 122,344)

Updating company information and status

We aim to enter critical changes to company information in the corporate register within 2 business days

97% entered within 2 business days (1,101,309 of 1,133,617)

88% of paper forms entered within 2 business days (200,156 of 227,217)

99% of electronic forms entered within 2 business days (901,531 of 906,400)

98% entered within 2 business days (1,032,278 of 1,048,462)

95% of paper forms entered within 2 business days (223,087 of 235,524)

99% of electronic forms entered in 2 business days (809,191 of 812,938)

Registering as an auditor

We aim to decide whether to register a person as an auditor within 28 days of receiving a complete application

100% registered within 28 days (84 individual applications and 23 authorised audit companies)

100% registered within 28 days (97 individual applications and 22 authorised audit companies)

Registering as a liquidator

We aim to decide whether to register a liquidator or official liquidator within 28 days of receiving a complete application

83% of liquidator applications decided wtihin 28 days (25 of 30 applications)

90% for official liquidators (27 or 30 applications)

88% of liquidator applications decided within 28 days (22 of 25 applications)

88% for official liquidators (30 of 34 applications)

Applying for or varying an AFS licence

We aim to decide whether to grant or vary an Australian financial services licence within 28 days of receiving a complete application

77% of new licences decided in 28 days (348 of 454 applications)

83% of licence variations decided within 28 days (807 of 968)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

72% decided in 28 days (234 of 323 applications)

84% of licence variations decided in 28 days (863 of 1,023 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

Applying for an Australian market licence

We aim to give the Minister our recommendation about simple applications to operate financial markets within 12 weeks of receiving an application

One recommendation sent to the Minister, sent 18 weeks from receipt of application

Not applicale (no recommendation to the Minister made in this period)

Registering a managed investment scheme

By law, we must register a managed investment scheme within 14 days of receiving a complete application

99% registered within 14 days (244 of 245)

99% registered within 14 days (297 of 298)

Applying for relief

If you lodge an application for relief from the Corporations Act that does not raise new policy issues, we aim to give you an in-principle decision within 21 days of receiving all necessary information and fees

74% of in-principle decisions made within 21 days (2,520 of 3,407 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

71% of in-principle decisions made within 21 days (2,080 of 2,935 applications)

This result is for all applications, including those where we did not initially receive all the information we needed to make a decision

Complaints about misconduct by a company or individual

We aim to respond within 28 days of receiving all relevant information

70% finalised within 28 days (9,321 of 13,372)

70% finalised within 28 days (9,602 of 13,633)

Service charter results 2013-14

Service charter results 2012-13

Service charter results 2011-12

Service charter results 2010-11

Service charter results 2008-09

Service charter results 2007-08

Service charter results 2006-07

ASIC industry funding

Cost Recovery Implementation Statement 2019-20

12 June 2020

A consultation version of the Cost Recovery Implementation Statement 2019-20 (CRIS)  has been released.

Read the draft CRIS

Industry funding: what you need to know

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More about industry funding

Last updated: 23/10/2020 01:28