ASIC service charter results: 2009-10
The ASIC service charter sets out the most common interactions we have with you and how quickly you can expect us to respond to your phone calls, complaints, requests or applications.
We will continue to report on our service charter results each year.
Service charter results
Below are our performance results for the 2009-10 and 2008-09 financial year:
Service |
Service charter target |
2009-10 performance |
2008-09 performance |
---|---|---|---|
General phone queries |
We aim to answer your telephone queries on the spot |
92% of calls answered on the spot (597,382 of 646,770) |
94% of calls answered on the spot (608,294 of 644,919) |
General email queries |
We aim to reply within 2 business days to queries sent to www.asic.gov.au/question. |
98% replied to within 2 business days (62,518 of 63,827) |
99% replied to in 2 business days (54,635 of 55,127) |
General correspondence about our public database and registers, including fee waivers |
We aim to acknowledge receipt within 14 days with a full response within 28 days |
93% replied to within 28 days (43,093 of 46,390) |
93% fully responded to within 28 days (44,059 of 47,446) |
Correspondence received by our Correspondence Control Unit |
We aim to acknowledge receipt within 14 days with a full response within 28 days |
100% acknowledged within 14 days 571 letters) 71% responded to within 28 days 397 or 571 letters) |
100% acknowledged within 14 days (621 of 621 letters) 75% responded to within 28 days (464 of 621 letters) |
Registering a company |
We aim to complete company incorporations within 1 business day of receiving a complete application |
99% completed in one business day (162,832 of 165,130) 98% of paper forms completed in 1 day (21,281 of 21,813) 99% of electronic forms completed in 1 day (141,562 of 143,317) |
99% in completed in one business day (141,392 of 142,613) 99% of paper forms completed in 1 day (19,986 of 20,269) 99% of electronic forms completed in 1 day (121,406 of 122,344) |
Updating company information and status |
We aim to enter critical changes to company information in the corporate register within 2 business days |
97% entered within 2 business days (1,101,309 of 1,133,617) 88% of paper forms entered within 2 business days (200,156 of 227,217) 99% of electronic forms entered within 2 business days (901,531 of 906,400) |
98% entered within 2 business days (1,032,278 of 1,048,462) 95% of paper forms entered within 2 business days (223,087 of 235,524) 99% of electronic forms entered in 2 business days (809,191 of 812,938) |
Registering as an auditor |
We aim to decide whether to register a person as an auditor within 28 days of receiving a complete application |
100% registered within 28 days (84 individual applications and 23 authorised audit companies) |
100% registered within 28 days (97 individual applications and 22 authorised audit companies) |
Registering as a liquidator |
We aim to decide whether to register a liquidator or official liquidator within 28 days of receiving a complete application |
83% of liquidator applications decided wtihin 28 days (25 of 30 applications) 90% for official liquidators (27 or 30 applications) |
88% of liquidator applications decided within 28 days (22 of 25 applications) 88% for official liquidators (30 of 34 applications) |
Applying for or varying an AFS licence |
We aim to decide whether to grant or vary an Australian financial services licence within 28 days of receiving a complete application |
77% of new licences decided in 28 days (348 of 454 applications) 83% of licence variations decided within 28 days (807 of 968) This result is for all applications, including those where we did not initially receive all the information we needed to make a decision |
72% decided in 28 days (234 of 323 applications) 84% of licence variations decided in 28 days (863 of 1,023 applications) This result is for all applications, including those where we did not initially receive all the information we needed to make a decision |
Applying for an Australian market licence |
We aim to give the Minister our recommendation about simple applications to operate financial markets within 12 weeks of receiving an application |
One recommendation sent to the Minister, sent 18 weeks from receipt of application |
Not applicable (no recommendation to the Minister made in this period) |
Registering a managed investment scheme |
By law, we must register a managed investment scheme within 14 days of receiving a complete application |
99% registered within 14 days (244 of 245) |
99% registered within 14 days (297 of 298) |
Applying for relief |
If you lodge an application for relief from the Corporations Act that does not raise new policy issues, we aim to give you an in-principle decision within 21 days of receiving all necessary information and fees |
74% of in-principle decisions made within 21 days (2,520 of 3,407 applications) This result is for all applications, including those where we did not initially receive all the information we needed to make a decision |
71% of in-principle decisions made within 21 days (2,080 of 2,935 applications) This result is for all applications, including those where we did not initially receive all the information we needed to make a decision |
Complaints about misconduct by a company or individual |
We aim to respond within 28 days of receiving all relevant information |
70% finalised within 28 days (9,321 of 13,372) |
70% finalised within 28 days (9,602 of 13,633) |
Service charter results 2013-14
Service charter results 2012-13
Service charter results 2011-12
Service charter results 2010-11
Service charter results 2008-09