What if you have not received ASIC key

If you have not received an email, here are the steps to you should take.

Step	Title	Description
1	Check your spam email folder, to make sure the email wasn’t caught by your spam filter	The email containing your ASIC key is sent from ASIC.transactions.no-reply@asic.gov.au (for ASIC Connect requests) or connect@asic.gov.au (for all other requests).
2	Send us a request using our online enquiry service If your enquiry is urgent, you can call us on 1300 300 630	Classify your request by answering the following questions: My question is about a: Business name I would like to know how to: Online user help
3	Enter your request details	Tell us that have not received your ASIC key, you have checked your spam folder and would like the email re-sent. Your enquiry should include: your business name the date and time of the request the address the ASIC key was sent to. We will then investigate and re-send the ASIC key.

Step

Title

Description

Check your spam email folder, to make sure the email wasn’t caught by your spam filter

The email containing your ASIC key is sent from

ASIC.transactions.no-reply@asic.gov.au

(for ASIC Connect requests) or connect@asic.gov.au (for all other requests).

If your enquiry is urgent, you can call us on 1300 300 630

Classify your request by answering the following questions:

Enter your request details

Tell us that have not received your ASIC key, you have checked your spam folder and would like the email re-sent.

Your enquiry should include:

We will then investigate and re-send the ASIC key.

ASIC