What if you have not received ASIC key

If you have not received an email, here are the steps to you should take.





Check your spam email folder, to make sure the email wasn’t caught by your spam filter

The email containing your ASIC key is sent from


(for ASIC Connect requests) or connect@asic.gov.au (for all other requests).


Send us a request using our online enquiry service

If your enquiry is urgent, you can call us on 1300 300 630

Classify your request by answering the following questions:

  • My question is about a: Business name

  • I would like to know how to: Online user help


Enter your request details

Tell us that have not received your ASIC key, you have checked your spam folder and would like the email re-sent.

Your enquiry should include:

  • your business name

  • the date and time of the request

  • the address the ASIC key was sent to.

We will then investigate and re-send the ASIC key.

What is an ASIC key?

Your ASIC key is a unique number used in ASIC Connect that helps us establish your identity and protects your business information by making sure only you and those you have authorised can access it.

Learn more about ASIC keys

What is a corporate key?

A corporate key is an 8-digit number uniquely associated with a company’s ACN. Your company needs only one corporate key.

Learn more about corporate keys

What is an invitation key?

An invitation key is a unique key to register for, or connect to an entity in, the ASIC Regulatory Portal.

Learn more about invitation keys 

What is an industry funding security key?

Your industry funding security key is a unique number used to launch an online transaction in the ASIC Regulatory Portal that will enable us to calculate your final industry funding invoice. You will be prompted to submit business activity metric information on the operation of your business in the previous financial year.

Learn more about industry funding security keys

Last updated: 05/05/2014 12:00