Advise & Comply - Tier 1 (FNS04)

Advise & Comply - Tier 1 (FNS04)

Course details last updated on the register on 2/08/2011

COURSE DETAILS

Course Name		Advise & Comply - Tier 1 (FNS04)

Course Information		Participants who successfully complete the course and assessments will receive two Statements of Attainment: one for the two Tier 2 compliant units Establish client relationship and analyse needs and Develop present and negotiate client solutions and one for the unit Provide appropriate services advice and products to clients from the Diploma in Financial Services

Award Given at Completion		Statement of Attainment

Specialist Knowledge		General Insurance, Generic Knowledge, Skills

Tier		1

Where Course Delivered		Sydney, NSW regional, Melbourne, VIC regional, Hobart, TAS regional, Adelaide, SA regional, Perth, WA regional, Darwin, NT regional, Brisbane, QLD regional, ACT

Delivery Method		Computer-based, Distance

Assessment Type		Computer based, Case study

Start Date		1/10/2003

De-registration Date		1/8/2011

Reason for De-registration		Voluntary: course or assessment service no longer offered

Re-registration Date		15/8/2008

Duration/Total Hours		30

Pre95		No

This course is no longer being offered

COORDINATOR DETAILS

Name		Rebecca Slingo

Phone Number		03 9601 8969

Fax Number		03 9601 8044

Email Address		rebecca.slingo@cgu.com.au




TOPICS COVERAGE

Underpinning KnowledgeOverview of Personal Accident Insurance • Describe the structure of the Advise & Comply – Tier 1 course • Describe the range of Personal Accident products available in the Australian insurance market • Identify the nature of standard cover for a range of Personal Accident products and packages and identify any differences or deviations in the level of cover • Examine the scope, terms and conditions of cover for a range of personal accident products • Examine the methods of rating premiums and evaluating risks for personal accident products • Explain the taxes and charges that are applied to personal accident productsProduct KnowledgeCGU Product Training Learners must complete CGU’s Personal Income Insurance product module as part of this certification. Advisory SkillsCommunication Skills • Describe the relationship between quality interpersonal communication skills and effective customer advice • Demonstrate interpersonal skills required to develop and maintain rapport with customers when responding to requests for information or providing financial product advice • Use appropriate questioning and listening techniques to identify customers’ objectives, needs and financial situation Developing a Risk Profile • Develop a risk profile of the Insured based upon information gathered from the customer and identify the risks to the Insurer • Developing and proposing a solution • Apply product knowledge of Personal Income Insurance cover to recommend appropriate levels of cover and assist customers in completing their application for insurance • Negotiate agreements with customers based on underwriting guidelines and/or specialist advice • Present agreed Personal Income Insurance policy solutions to customers The application and after sales service • Describe an advisory process appropriate for selling and advising on Personal Income Insurance products • Prepare appropriate documentation in accordance with company and compliance guidelines • Inform customers of any on-going services Transfer knowledge/skills to the WorkplaceCase Study Assessment Learners must successfully complete a short answer case study to receive their Tier 1 Statement of Attainment.

PROVIDER DETAILS

Provider		Insurance Australia Group Services

Contact		See under course name

Important Notice

This service is provided solely for general information purposes. By provision of the service ASIC does not provide legal or other professional advice. ASIC expressly disclaims any liability arising from use of the service. If you require legal or other expert advice or assistance, you should seek the services of a competent professional person.

Created by the Australian Securities and Investments Commission. http://www.asic.gov.au Copyright � 2007 Australian Securities and Investments Commission.

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