Advise & Comply - Tier 1 (FNS04)

Advise & Comply - Tier 1 (FNS04)

Course details last updated on the register on 2/08/2011

Course Name

Advise & Comply - Tier 1 (FNS04)

Course Information

Participants who successfully complete the course and assessments will receive two Statements of Attainment: one for the two Tier 2 compliant units Establish client relationship and analyse needs and Develop present and negotiate client solutions and one for the unit Provide appropriate services advice and products to clients from the Diploma in Financial Services

Award Given at Completion

Statement of Attainment

Specialist Knowledge

General Insurance, Generic Knowledge, Skills



Where Course Delivered

Sydney, NSW regional, Melbourne, VIC regional, Hobart, TAS regional, Adelaide, SA regional, Perth, WA regional, Darwin, NT regional, Brisbane, QLD regional, ACT

Delivery Method

Computer-based, Distance

Assessment Type

Computer based, Case study

Start Date


De-registration Date


Reason for De-registration

Voluntary: course or assessment service no longer offered

Re-registration Date


Duration/Total Hours





This course is no longer being offered



Rebecca Slingo

Phone Number

03 9601 8969

Fax Number

03 9601 8044

Email Address

Underpinning KnowledgeOverview of Personal Accident Insurance • Describe the structure of the Advise & Comply – Tier 1 course • Describe the range of Personal Accident products available in the Australian insurance market • Identify the nature of standard cover for a range of Personal Accident products and packages and identify any differences or deviations in the level of cover • Examine the scope, terms and conditions of cover for a range of personal accident products • Examine the methods of rating premiums and evaluating risks for personal accident products • Explain the taxes and charges that are applied to personal accident productsProduct KnowledgeCGU Product Training Learners must complete CGU’s Personal Income Insurance product module as part of this certification. Advisory SkillsCommunication Skills • Describe the relationship between quality interpersonal communication skills and effective customer advice • Demonstrate interpersonal skills required to develop and maintain rapport with customers when responding to requests for information or providing financial product advice • Use appropriate questioning and listening techniques to identify customers’ objectives, needs and financial situation Developing a Risk Profile • Develop a risk profile of the Insured based upon information gathered from the customer and identify the risks to the Insurer • Developing and proposing a solution • Apply product knowledge of Personal Income Insurance cover to recommend appropriate levels of cover and assist customers in completing their application for insurance • Negotiate agreements with customers based on underwriting guidelines and/or specialist advice • Present agreed Personal Income Insurance policy solutions to customers The application and after sales service • Describe an advisory process appropriate for selling and advising on Personal Income Insurance products • Prepare appropriate documentation in accordance with company and compliance guidelines • Inform customers of any on-going services Transfer knowledge/skills to the WorkplaceCase Study Assessment Learners must successfully complete a short answer case study to receive their Tier 1 Statement of Attainment.


Insurance Australia Group Services


See under course name

Important Notice

This service is provided solely for general information purposes. By provision of the service ASIC does not provide legal or other professional advice. ASIC expressly disclaims any liability arising from use of the service. If you require legal or other expert advice or assistance, you should seek the services of a competent professional person.

Created by the Australian Securities and Investments Commission. Copyright � 2007 Australian Securities and Investments Commission.

Version 2.0

Last updated: 30/03/2021 09:38