DeakinPrime Tier 2 Program

DeakinPrime Tier 2 Program

Course details last updated on the register on 30/11/2011

Course Name

DeakinPrime Tier 2 Program

Course Information

Participants who successfully complete the course and asssessments will be awarded a nationally recognised Statement of Attainment from Certificate III in Financial Services.

Competencies Covered

The two units contained within the Statement of Attainment are the ASIC compliant units: FNSASIC301C Establish client relationship and analyse needs and FNSASIC302C Develop present and negotiate client solutions

Award Given at Completion

Statement of Attainment

Specialist Knowledge

General Insurance, Deposit Products and Non-Cash Payments, Generic Knowledge, Skills



Where Course Delivered

Sydney, NSW regional, Melbourne, VIC regional, Hobart, TAS regional, Adelaide, SA regional, Perth, WA regional, Darwin, NT regional, Brisbane, QLD regional, ACT

Delivery Method

Computer-based, Distance, Self-paced

Assessment Type

Computer based, Work place observation

Start Date


Re-registration Date


Duration/Total Hours





This course was being offered as at 24 September 2012 when the Training Register was archived.



Gina Duggan, Senior Project Manager

Phone Number

03 9918 9049

Fax Number

03 9918 9001

Email Address


Topic 1 Provide Advice to CustomersTopic 1 deals with the fundamentals of providing advice to customers, including Informing customers of your role and identify your organisation as responsible for the advice you give, Differentiate between personal and general advice.Topic 2 Tier 2 Financial ProductsTopic 2 focuses on Tier 2 financial products: basic deposit products and general insurance. Describe the current economic environment. • Identify the types of savings accounts (including savings accounts that have a cheque facility) provided by your organisation. • Provide customers with both general and personal advice in relation to term deposits. • Identify the types of Tier 2 general insurance provided by your organisation. • Explain to customers the advantages and disadvantages of the three types of motor vehicle insurance—third party fire and theft, third party damage and comprehensive. • Identify the exclusions from your organisation’s house insurance. • Advise customers on house insurance costs using the current per square metre building costs chart. • Differentiate between house insurance and strata titled property insurance. • Investigate the inclusions and exclusions from your organisation’s contents insurance and explain how premiums are determined. • Provide advice to customers in relation to travel insurance by asking the appropriate questions about their travel arrangements to determine the best level of cover, and to calculate the premium they would pay. • Identify the key information needed to advise customers on insurance. • Identify the insurance claims-handling procedure in your organisation. • Identify the insurance complaints-handling procedure in your organisation. Topic 3 Establish Relationships with CustomersUse a range of communication and interpersonal skills to establish the knowledge level of your customer, Respond to customer enquiries about products by explaining the range of products available and their benefits and features, and fees and charges, Identify the products you recommend to customers for which you receive rewards, commissions or benefits. Topic 4 Identify Customer Needs, Objectives and Financial SituationUse a range of communication and interpersonal skills to gather information about your customer’s personal, financial and business details. • Identify your customer’s needs by encouraging them to express their objectives and goals (short, medium and long term) relevant to the product. • Identify the product risk profile of your customer. • Obtain your customer’s expectation of cash flow and taxation obligations. Topic 5 Analysing your Customers Objectives, Needs and Financial SituationAssess your customer’s objectives, needs and financial situation by using the information gathered during a customer interaction. • Consult your customer during your analysis for further clarification (as necessary). • Determine if specialist advice is needed and, if so, refer your customer to the appropriate Product Representative. • Assess and agree with your customer on their product risk profile. Topic 6 Developing Strategies and SolutionsResearch, analyse and review Tier 2 products offered by your organisation.Topic 7 Presenting and Negotiating SolutionsExplain the proposed transaction to your customer in a clear and unambiguous way. • Explain all relevant details, terms, conditions, impacts, possible risks, and fees and charges to your customer. • Provide relevant documentation and guide your customer through key aspects of the documentation. • Discuss and clarify any concerns or issues your customer may have. • Seek confirmation from your customer that they have understood the proposed solution. Topic 8 Completing the Transaction and its DocumentationObtain your customer’s formal agreement to your proposed solution. • Explain all fee and cost structures and confirm your customer’s understanding. • Explain the timeframe for processing and execution of the transaction and confirm your customer’s understanding. • Obtain your customer’s sign off on all the required documents and exchange copies of documentation.Topic 9 Providing On-going ServiceReach agreement with your customer on the type and form of ongoing service to be provided. • Explain the fees and charges associated with any ongoing service and obtain confirmation of your customer’s understanding of them. • Provide ongoing service as requested.Topic 10 Handling Customer ComplaintsIdentify the steps involved in handling customer complaints within your organisation. • Explain the process for handling customer complaints externally.


Deakin University t/a DeakinPrime


Griz Thomson

Phone Number

0466 152 597

Fax Number

03 9918 9001

Email Address


Important Notice

This service is provided solely for general information purposes. By provision of the service ASIC does not provide legal or other professional advice. ASIC expressly disclaims any liability arising from use of the service. If you require legal or other expert advice or assistance, you should seek the services of a competent professional person.

Created by the Australian Securities and Investments Commission. Copyright � 2007 Australian Securities and Investments Commission.

Version 2.0

Last updated: 30/03/2021 09:38