RG146 (Tier 2) Financial Services

RG146 (Tier 2) Financial Services

Course details last updated on the register on 28/05/2012

COURSE DETAILS

Course Name		RG146 (Tier 2) Financial Services

Course Information		Participants who successfully complete assessments will be awarded a nationally recognised Statement of Attainment from FNS30107 Certificate III in Financial Services or FNS30304 Certificate III in Financial Services (Accounts Clerical). The two units contained within the Statement of Attainment are the ASIC compliant units:• - Establish client relationship and analyse needs • - Develop present and negotiate client solutions. Note: Course cost and duration indicated below is the maximum for this course. Alternative pricing arrangements can be negotiated on a volume basis.

Competencies Covered		FNSASIC301B & FNSASIC302B

Award Given at Completion		Statement of Attainment

Specialist Knowledge		Deposit Products and Non-Cash Payments, Generic Knowledge, Skills

Tier		2

Where Course Delivered		All of Australia

Delivery Method		Computer-based, Distance, Self-paced, Web-based

Assessment Type		Computer based, Other - Case studies to test skills and knowledge in a simulated workplace environment covering a representative range of clients and products within the financial services industry context and aspects of personal/financial responsibility and accountability.

Start Date		14/5/2009

De-registration Date		14/5/2012

Reason for De-registration		ASIC initiated: failure to re-register under RG146


Duration/Total Hours		60

Approximate Cost		$400.00 Please contact provider for negotiation of alternative pricing arrangements

Pre95		No

This course is no longer being offered

COORDINATOR DETAILS

Name		Carol Doyle

Phone Number		07 4041 3198

Fax Number		07 4041 7794

Email Address		carol@aot.edu.au

COVERAGE GRAPH



TOPICS COVERAGE

FNSASIC301B - Relationships and NeedsLearning skills to establish a relationship with their customers and to identify and assess their needs - • Using questioning techniques to gather information about a customer’s needs; • Identifying verbal and non-verbal expressions that may indicate how a customer is responding to the information they are providing; • Analysing or assessing customer information to ensure you are providing advice in accordance with their customer’s needs; • Explaining their responsibilities to customers including the appropriate avenues of complaint when required. FNSASIC301B - Rapport BuildingLearning skills to build rapport with customers and to gain the information you need. FNSASIC301B - Privacy Act and PrinciplesBuilding knowledge of the implications of the Privacy Act for collecting customer information - • The purpose of the Privacy Act, the National Privacy Principles and the different types of information you may deal in; • The application of the NPP’s in the workplace; • The bankers duty of confidentiality. FNSASIC301B - Financial ProductsLearning about the different types of financial products.FNSASIC301B - Financial AdvisingLearning the rules governing the provision of advice in relation to financial products and the FSRA. FNSASIC301B - Code of Banking PracticeLearning the requirements of the Code of Banking Practice.FNSASIC302B - Learning about the EconomyKey economic indicators; Business cycle; Exchange rates. FNSASIC302B - Financial MarketsWhat is a financial market? The role of the intermediary and issuer; Structure and inter-relationships within financial markets. FNSASIC302B - Basic Deposit ProductsBasic deposit products defined; Types of basic deposit products; Features of Products Disclosure statements; Features of basic deposit products. FNSASIC302B - Fixed Term DepositsWhat is a fixed term account? Types of fixed term accounts; Providing fixed term accounts to customers; Features of Product disclosure statements. FNSASIC302B - Client SolutionsDeveloping and resenting strategies and solutions; Handling objections and closing the sale; Ongoing service. FNSASIC302B - FSRA OverviewWhy has the FSRA been introduced? What activities and products are covered by the FSRA? Product disclosure documentation; Standards of conduct; Staff training requirements; Anti-hawking provisions.

PROVIDER DETAILS

Provider		Accredited Online Training

Contact		Carol Doyle, Training Manager

Phone Number		07 4041 3198

Fax Number		07 4041 7794

Email Address		carol@aot.edu.au

URL		www.aot.edu.au

Important Notice

This service is provided solely for general information purposes. By provision of the service ASIC does not provide legal or other professional advice. ASIC expressly disclaims any liability arising from use of the service. If you require legal or other expert advice or assistance, you should seek the services of a competent professional person.

Created by the Australian Securities and Investments Commission. http://www.asic.gov.au Copyright � 2007 Australian Securities and Investments Commission.

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