Authentication and security details

Controlling access to the online licence application

You will be asked to select a user name and password so that you can control access to your licence application. Your user name must have a minimum of six characters and your password a minimum of six characters (including at least one numeric character). Both your user name and password are case-sensitive, so remember whether you have used upper or lower case.

You will also be asked to enter a security question and answer. The security question and answer will be used to verify your identity if you forget your password and need to generate a new one. You should choose a question that only you know the answer to and that has nothing to do with your password. We suggest that the security question be a question for which there is only one answer, and that the answer be one or two words. You must remember the format of the security answer as the validation of the answer is case- and space-sensitive. If you do not provide the answer as originally entered, a new password will not be generated.

The credit licensing system will generate a reference number for your application and ask you to make a note of it. The security of your application reference number, user name and password is your responsibility.


This information comes from Regulatory Guide 204.

Last updated: 20/10/2014 12:00