You will be asked how many representatives you have, or intend to have from the start of your licence, who will engage in credit activities.
In many businesses there will be representatives who do not engage in credit activities (e.g. a receptionist may be an employee of a business that engages in credit activities but they may not themselves engage in credit activities).
To answer this question, you will need to select, from the range provided, the number of representatives engaging in credit activities that you reasonably expect to have when you start to engage in credit activities (if the licence is granted).
If you have part-time representatives (e.g. they are part-time employees), they should be counted as an appropriate fraction of a full-time representative.
Estimated numbers of credit representatives
You will be asked how many credit representatives you expect to authorise in the first 12 months of operation under your credit licence (if it is granted).
‘Credit representatives’ are people who are authorised under s64 or 65 of the National Credit Act to engage in credit activities on your behalf.
If you indicate that you expect to have one or more credit representatives, you will also be asked where they will be located (i.e. particular states or territories, Australia-wide or overseas).
Your answer to this question will also trigger a later question about your processes for ensuring that these people are members of an approved external dispute resolution (EDR) scheme.
This information comes from Regulatory Guide 204.