Consumer education and protection
REP 3 Stocktake of consumer education in financial services
REP 7 Consumer understanding of flood insurance
REP 12 Book up: some consumer problems
REP 14 International cold calling investment scams
REP 15 Hook, line and sinker: who takes the bait in cold calling scams?
REP 31 Consumer decision making at retirement
REP 89 Making home insurance better
REP 54 Getting home insurance right: a report on home building underinsurance
REP 152 Helping home borrowers in financial hardship
REP 300 Review of early termination fees for residential loans entered into before 1 July 2011
REP 313 Response to submissions on CP 178 Advertising credit products and credit services
REP 410 Review of ‘low doc’ home lending following the introduction of the responsible lending obligations
REP 426 Payday lenders and the new small amount lending provisions
REP 447 Cost of consumer leases for household goods
REP 445 Review of interest-only home loans
REP 580 Credit card lending in Australia
REP 586 Review of reverse mortgage lending in Australia
REP 590 Response to submissions on CP 303 Credit cards: Responsible lending assessments
REP 600 Review of buy now pay later arrangements
REP 603 The consumer journey through the Internal Dispute Resolution process of financial service providers
REP 604 Credit card lending in Australia—An update
REP 626 Consumer detriment from OTC binary options and CFDs
REP 628 Looking for a mortgage: Consumer experiences and expectations in getting a home loan
Debt collection
RG 96 Debt collection guideline: for collectors and creditors (joint publication with ACCC)
REP 55 Collecting statute-barred debts
REP 155 Debt collection practices in Australia: summary of stakeholder consultation