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RG 267 Oversight of the Australian Financial Complaints Authority

Issued 2 September 2021

This regulatory guidance sets out how we will perform our oversight role in relation to the Australian Financial Complaints Authority (AFCA). It also includes the financial firms’ AFCA membership obligations.

This guide should be read in conjunction with Regulatory Guide 271 Internal dispute resolution (RG 271).

Note: From 27 July 2020, applications for relief should be submitted through the ASIC Regulatory Portal. For more information, see how you apply for relief.

Download the guide (PDF 748 KB)

Last updated: 20/06/2018 12:00