Contact us

If you have a question or require assistance, check our Top call centre questions or contact us through one of the options below.

On this page:

What information can we provide?

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We can provide:

  • Information to persons who are authorised to act on behalf of the entity for which they are calling. If you are not authorised, we can only provide general information and no specific entity information will be disclosed.
  • Information to assist you in meeting your obligations under the law without considering your personal circumstances.

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We cannot provide:

  • Legal advice. In most cases you will need a qualified professional adviser to take your particular circumstances into account and tell your how the law applies to you.
  • Financial advice. See Moneysmart for guidance.
  • Advice on specific companies or investments. See FAQ Is this investment or company legitimate? for research tips.

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Top call centre questions

If you are contacting us for the following reasons, check our Top call centre questions first, as your question may be answered immediately.

Top call centre question categories:

Transactions that cannot be dealt with over the phone:

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How to contact us

Submit a general enquiry online

This online inquiry form is for general enquiries only. To make a complaint see Make a complaint or report an issue below.

IMPORTANT: Avoid long response times by first checking the following:

This online channel will provide you with a reference number for tracking and automatic triaging to the correct contact customer service officer. We aim to respond to your inquiry within 5 business days.

If you submit a query using our form, we will request your personal details for contact purposes. Please refer to our Privacy Policy.

Online enquiry form

Call us

IMPORTANT: Avoid long wait times on the phone by first checking:

Customer Contact Centre:

Write to us

Write to us using the following general business address or the address printed on your letter.

Australian Securities and Investments Commission
GPO Box 9827
Melbourne VIC 3001

Media inquiries (Journalists only)

For media inquiries only: Journalists can visit our Contact ASIC Media Unit page or visit the Newsroom.

For ASIC's Moneysmart media inquiries: Journalists can visit Moneysmart's media centre.

For general inquiries: See alternative contact options above (online inquiry, call us, write to us).

Follow us on social media

Connect with us through the social media platforms below.

ASIC also uses social media platforms, such as Telegram, to directly engage with people who may be involved in market manipulation activities, with the aim to disrupt those activities.

Follow us on Instagram

Moneysmart for consumers

Follow us on LinkedIn

ASIC LinkedIn

Listen to our podcast

The ASIC Podcast

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Make a complaint or report an issue

Complaints about ASIC


  • Requests to review late fees cannot be assessed through this complaint's avenue.
  • Read the Top call centre question for steps on how to apply for a fee waiver.
  • To complain or provide feedback about Director ID application, visit the ABRS website.

ASIC values your right to complain, and we are committed to treating complaints seriously, dealing with them quickly, and using the information to improve our policies, systems and services.

See Complaints about ASIC for more information.

Report misconduct to ASIC

ASIC manages laws that relate to companies, financial markets, credit and financial services in Australia. ASIC welcomes reports or tip offs that a company or individual has not complied with these laws.

To help you decide whether to lodge a report of misconduct with ASIC or direct you to another agency who can best assist you, see Reporting Misconduct to ASIC.

Report a scam and be alert to other financial services scams

Have you received an email claiming to be from ASIC and are unsure of its authenticity? Be alert to financial services scams. 

Visit our Scams page for information on scammers targeting ASIC’s customers and how to notify ASIC. 

Other useful pages:

Report a technical or accessibility issue

Technical issue

Do you want to report a technical or content issue, such as forms not working or broken links on either ASIC Connect or the ASIC website?

Refer to Report technical issues for more information.

Accessibility issue

Do you use assistive technologies and want to report difficulties accessing or viewing information on our websites? Or maybe you have suggestions for accessibility enhancements?

Refer to our Accessibility page for more information.

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External interpreter services

Translating and Interpreting Service (TIS)

If you need an interpreter, call the Translating and Interpreting Service on 131 450 and they will call ASIC for you. Alternatively, visit the TIS website. They provide interpreting in more than 150 languages.

Animated banner - TIS Interpreter service in multiple languages

See further information on our Translation of documents page.

National Relay Service (NRS)

If you are deaf or have a hearing or speech impairment, you can phone ASIC through the National Relay Service website. See further information on our Translation of documents page.

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Useful links

Last updated: 06/02/2024 03:30