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If you can't find the information you are looking for on this website, we have a range of services to help.

Christmas closedown

ASIC offices will be closed from Monday 24 December 2018 (5:00pm local time) to Tuesday 1 January (inclusive), re-opening on Wednesday 2 January 2019. During the break, you’ll still be able to submit documents online and use our online services. You can also use ASIC Connect to search our registers and purchase any documents you need.

Find out more about the closedown

Ask us a question

You can ask us a question online. We aim to respond to your enquiry within 3 business days.

If you choose to ask us a question online we will request your personal details so that we can contact you to discuss your enquiry and seek further information if required. Other options, including by phone, are available if you prefer to remain anonymous. Please refer to our Privacy Policy.

If you need an interpreter, call the Telephone Interpreter Service on 131 450. They will call ASIC for you.

Phone us

Customer Contact Centre

  • 1300 300 630: within Australia
  • + 61 3 5177 3988: outside Australia.

Or fax us at (03) 5177 3999.

The Customer Contact Centre's (CCC) business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory. The CCC closes for business on national public holidays and has limited services available on public holidays for each state and territory.

Below is a list of the phone menu options for our most common enquiries. To hear the options again, press '8'. To return to the main menu, press '9'. You can also click the links below for more information on our website.

I want to... Phone menu options
register a business name Press 2, 2 and then 2
renew my business name Press 2, 2 and then 4
change the owner of a business name Press 2, 2 and then 3
register a company Press 2, 1 and then 1 
update my company details Press 2, 1 and then 3
close my company Press 2, 1 and then 2
change officeholders for my company Press 2, 1 and then 3
check my account balance Press 1, and then 2

Use the Interpreting Service

National Interpreter SymbolIf you have difficulty speaking or understanding English, call the interpreting service, TIS National, on 131 450. TIS National provides interpreting in more than 160 languages.

TIS National will then call us with an interpreter so we can help you with your query. 

National Relay Service

If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/.

Self-service kiosks

ASIC has offices in each state and territory. Each state and territory office hosts kiosk based services for lodging online. The self-service kiosks are not staffed. Further, not all of ASIC’s offices have a reception area that is staffed.

Document lodgements can be made:

  • Online at asic.gov.au/lodge
  • Via an Agent, or
  • By mailing directly to ASIC's Traralgon Offices:
    GPO Box 4000
    Gippsland Mail Centre
    Victoria 3841

Document lodgement boxes have been removed from all ASIC offices.

Take-overs, prospectuses and other market sensitive documents will be processed locally where supported. These lodgements should be marked 'sensitive' to assist our staff in directing these to the appropriate area for processing.

Our self-service kiosks are open Monday-Friday, except on public holidays and during ASIC's close down period between Christmas and New Year's day. Hours of business vary between states and territories.

Australian Capital Territory

New South Wales

Northern Territory

Queensland

South Australia

Tasmania

Victoria

Western Australia

If you have any difficulties with lodging documents, please phone the Customer Contact Centre on 1300 300 630.

Write to us

If you have received correspondence from ASIC and you wish to respond in writing please send your response to the address printed on the letter.

Alternatively you can mail your correspondence to:

Australian Securities and Investments Commission
PO BOX 4000
Gippsland Mail Centre
Victoria 3841

Write to the Commission

If you wish to send correspondence directly to the Chair, Deputy Chair or Commissioners, please address your letter to:

Australian Securities and Investments Commission

GPO Box 9827
Sydney NSW 2001

Report misconduct to ASIC

Do you have information about possible misconduct occurring in an organisation or activity that ASIC regulates?

Find out how to report misconduct

Report a scam

If you've received an email claiming to be from ASIC and are unsure of its authenticity, visit 'Scams targeting ASIC customers' for more information.

Report an issue with our online services

If you are having difficulties using ASIC Connect or other online services to complete specific tasks you can report the issue.

For current and planned system outages see our service availability page.

Feedback on our website

For website content issues (including broken links) or to make general comments and suggestions about usability email feedback@asic.gov.au.

Note: This address is not for general enquiries about our services. We suggest asking us a question online instead. We also cannot respond to complaints about ASIC or reports of misconduct sent to this address.

Make a complaint about ASIC

We respect your right to complain about our services, actions, decisions or staff and will treat your complaint seriously and confidentially. Find out more about lodging a complaint about ASIC.

Related links

Search our registers

Use our online services

Find a form

Contact us

Last updated: 06/12/2018 03:13