ePayments Code

The ePayments Code was released on 20 September 2011 (see media release 11-205MR) and last updated on 2 June 2022 (see media release 22-125MR).

What is the ePayments Code?

The ePayments Code plays an important role in the regulation of electronic payment facilities in Australia. It applies to consumer electronic payment transactions, including ATM, EFTPOS and credit card transactions, online payments, internet and mobile banking, and BPAY. It complements other regulatory requirements, including financial services and consumer credit licensing, advice, training and disclosure obligations under the Corporations Act 2001 and the National Consumer Credit Protection Act 2009.

Among other things, the ePayments Code:

  • requires subscribers to give consumers clear and unambiguous terms and conditions
  • stipulates how terms and conditions changes (such as fee increases), receipts and statements need to be made
  • sets out the rules for determining who pays for unauthorised transactions, and
  • establishes a regime for recovering mistaken internet payments.

There are more limited requirements for low value facilities that can hold a balance of no more than $500 at any one time.

It was formerly known as the Electronic Funds Transfer Code of Conduct (EFT Code) which existed from 1986. Subscribers progressively transitioned to the ePayments Code by 20 March 2013.

ASIC administers the ePayments Code, including monitoring compliance and conducting regular reviews.

Who is bound by the Code?

Most banks, credit unions and building societies currently subscribe to the ePayments Code, along with a number of non-banking businesses. The ePayments Code is presently a voluntary code of practice.

What does it mean for consumers?

The Code only protects consumers who deal with a subscriber. Consumers should check that the banking or payment services organisation they are dealing with is a subscriber by:

  • checking the ASIC list of subscribers, or
  • checking the organisation's terms and conditions (if the company is a subscriber, it will say so in the product’s terms and conditions).

Exemptions and declarations under the Code

ASIC may exempt subscribers or declare that the application of the Code is modified in a specified way. A written instrument will be created to give effect to the exemptions or declarations and will be published on ASIC's website.

Subscribers who wish to apply for an exemption or declaration under the Code should follow the application process.

See Information about the application process.

Instruments issued under the ePayments Code

The following table lists the instruments ASIC has issued in relation to the Code:

Subject matter Entity Instrument
Electronic communication Australia and New Zealand Banking Group Instrument 14-0398 (PDF 146 KB)
Electronic communication Commonwealth Bank of Australia Instrument 12-1624 (PDF 69 KB)


Monitoring and surveillance

ASIC may undertake targeted compliance monitoring of specific obligations under the Code. The focus of targeted monitoring may change from time to time.

Download the ePayments Code

Important notice

Please note that this information sheet is a summary giving you basic information about a particular topic. It does not cover the whole of the relevant law regarding that topic, and it is not a substitute for professional advice. We encourage you to seek your own professional advice to find out how the applicable laws apply to you, as it is your responsibility to determine your obligations.

You should also note that because this information sheet avoids legal language wherever possible, it might include some generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases, your particular circumstances must be taken into account when determining how the law applies to you.

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Last updated: 07/03/2024 03:17