If you can't find the information you are looking for on this website, we have a range of services to help.
- ask us a question
- phone us
- self-service kiosks
- write to us
- report misconduct
- report a scam email
- report an issue with our online services
- feedback on our website
- make a complaint about ASIC
You can ask us a question online. We aim to respond to your enquiry within 3 business days.
Webchat issue - 19 December 2019
We are currently experiencing intermittent issues with our web chat service.
Customers may be disconnected when waiting in the queue to chat with a customer service officer.
We are working to fix the issue as a priority and are asking customers to try again later. We apologise for any inconvenience caused.
Customer Contact Centre
- 1300 300 630: within Australia
- + 61 3 5177 3988: outside Australia.
Or fax us at (03) 5177 3999.
The Customer Contact Centre's (CCC) business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory. The CCC closes for business on national public holidays and has limited services available on public holidays for each state and territory.
Below is a list of the phone menu options for our most common enquiries. To hear the options again, press '8'. To return to the main menu, press '9'. You can also click the links below for more information on our website.
|I want to...||Phone menu options|
|register a business name||Press 2, 2 and then 2|
|renew my business name||Press 2, 2 and then 4|
|change the owner of a business name||Press 2, 2 and then 3|
|register a company||Press 2, 1 and then 1|
|update my company details||Press 2, 1 and then 3|
|close my company||Press 2, 1 and then 2|
|change officeholders for my company||Press 2, 1 and then 3|
|check my account balance||Press 1, and then 2|
Use the Interpreting Service
If you have difficulty speaking or understanding English, call the interpreting service, TIS National, on 131 450. TIS National provides interpreting in more than 160 languages.
TIS National will then call us with an interpreter so we can help you with your query.
National Relay Service
If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at http://relayservice.gov.au/.
ASIC has offices in each state and territory. Each state and territory office hosts kiosk based services for lodging online. The self-service kiosks are not staffed. Further, not all of ASIC’s offices have a reception area that is staffed.
Document lodgements can be made:
- Online at asic.gov.au/lodge
- Via an Agent, or
- By mailing directly to ASIC's Traralgon Offices:
GPO Box 4000
Gippsland Mail Centre
Document lodgement boxes have been removed from all ASIC offices.
Take-overs, prospectuses and other market sensitive documents will be processed locally where supported. These lodgements should be marked 'sensitive' to assist our staff in directing these to the appropriate area for processing.
Our self-service kiosks are open Monday-Friday, except on public holidays and during ASIC's close down period between Christmas and New Year's day. Hours of business vary between states and territories.
If you have any difficulties with lodging documents, please phone the Customer Contact Centre on 1300 300 630.
If you have received correspondence from ASIC and you wish to respond in writing please send your response to the address printed on the letter.
Alternatively if you wish to write to us you can mail your correspondence to:
Australian Securities and Investments Commission
GPO Box 9827
Brisbane QLD 4001
Do you have information about possible misconduct occurring in an organisation or activity that ASIC regulates?
If you've received an email claiming to be from ASIC and are unsure of its authenticity, visit 'Scams targeting ASIC customers' for more information.
If you are having difficulties using ASIC Connect or other online services to complete specific tasks you can report the issue.
For current and planned system outages see our service availability page.
For website content issues (including broken links) or to make general comments and suggestions about usability email firstname.lastname@example.org.
Note: This address is not for general enquiries about our services. We suggest asking us a question online instead. We also cannot respond to complaints about ASIC or reports of misconduct sent to this address.
We respect your right to complain about our services, actions, decisions or staff and will treat your complaint seriously and confidentially. Find out more about lodging a complaint about ASIC.