Service availability

We often plan interruptions to our online services so we can install system upgrades. This page will have any details of planned or unscheduled outages to our online services.

If you've been redirected to this page, then it means our online services are currently undergoing maintenance. Our 'Service interruptions' section below will have more information on when our services will be back online. We apologise for any inconvenience.

Service interruptions
Calendar of scheduled service interruptions
General system troubleshooting and issues
Service availability statistics

Service interruptions

Saturday 1 April 8:00 AM to 11:59 PM

The following services will be unavailable:

ASIC Connect Lodgement - business names, financial advisers, authorised representatives
ASIC Connect Search - business names, companies, SMSF auditors, AFS licensees, Credit licensees, liquidators, auditors
ASIC Online Lodgement - Companies, Registered Agents, Auditors, Liquidators, AFS Licensees, Credit Licensees, and Short Sellers
M2M Services
ABR Joint Registration
ASIC Connect Government access
DataStream Services
EDGE Services

Calendar of scheduled service interruptions

To help customers plan for any scheduled service interruptions, we publish the dates and details one month in advance. See Scheduled service interruptions for more information.

General system troubleshooting and issues

If you're having problems when using our online services, it could be an issue with your browser or settings. See System accessibility and compatibility and Transaction troubleshooting for tips on how to fix any issues.

Opening PDFs within the company portal

We've received reports of some customers having issues when trying to open PDF files within our company portal. We recommend you:

Save the PDF document on your computer and try opening from its saved location or
Use a different browser (Google Chrome, Mozilla Firefox, Internet Explorer).

Searching on ASIC Connect

When performing a search on ASIC Connect you will need to select a tick box stating 'I am not a robot' to return the results.

If you are using an automated service, you may experience problems searching ASIC Connect.

If you require large amounts of data, you should consider using ASIC's registry data on Data.gov.au.

EDGE-compliant software – unable to log in

We've received reports of registered agents receiving an E02 error message when attempting to log in to EDGE-compliant software.

This error may be a result of frequent lodgement of report requests causing strain on the system.

We recommend you:

wait a few minutes before attempting to log in again.
switch to an alternate mailbox, your software has a primary mailbox and a secondary mailbox. You may need to ask your software supplier how you access these mailboxes.
refrain from making excessive debt report requests, these requests are encouraged to be lodged as infrequently as possible.

If you continue to receive this error, please contact us so we can further investigate the cause.