REP 752 Review of written responses to superannuation complaints
This report summarises the findings from an evaluation conducted for ASIC by Susan Bell Research of 274 responses to general superannuation complaints issued by 10 trustees.
It highlights the elements identified in the research as undermining the effectiveness of written responses to complaints and includes seven recommendations for how these responses can be improved.
This report was released with Report 751 Disputes and deficiencies: A review of complaints handling by superannuation.