Money I have borrowed (credit cards, loans, mortgages)

ASIC does not settle credit disputes or award compensation.

Please read the following information about resolving these disputes through the internal dispute resolution process and external dispute resolution schemes:

  • Disputes with financial firms (INFO 174)
  • What to do if you are dissatisfied with a decision by the Australian Financial Complaints Authority (INFO 176)

ASIC's consumer website, Moneysmart gives a step-by-step guide to resolving problems with providers of credit such as cards, home and personal loans and lines of credit.

Commercial loans: If you are in a dispute about a commercial loan, the laws are different to other types of loans, please read:

  • Disputes about commercial loans (INFO 207)

We welcome reports of misconduct if a credit provider has broken the laws we enforce, but we will only contact you about your report if we need more information:

Last updated: 30/06/2023 06:00