Emergencies and natural disasters
Key points:
- If you were unable to pay fees on time due to an emergency or natural disaster, we may be able to help.
- We may be able to set up a payment plan for some fees.
- We may be able to waive late fees in some circumstances.
- If you’ve lost your records, we may be able to help you get new documents and information from our registers.
Getting help from ASIC
If you’ve been impacted by a natural disaster (such as a drought, cyclone, flood, or bushfire) or an emergency (such as a global pandemic, or a cyber or ransomware attack), we may be able to help.
Financial relief
'If you could not lodge documents and got a late fee, or if you could not pay fees on time due to issues outside of your control, we can review those fees'. We may be able to give you different payment options or a payment plan.
Contact us to talk to us about financial relief.
Late fee review
You can ask us to review a late fee.
We have limited power to cancel (waive) fees and can only consider this if there have been issues outside of your control.
You must tell us all relevant information and give us supporting evidence about your situation. We need to consider all facts and circumstances of your case.
Help with documents
If you have lost your records, we may be able to help you to get ASIC documents and information from our registers.
You will need to Contact us and explain your situation.
Next steps
For more information on dealing with the financial effects of natural disasters, visit Moneysmart.
Dealing with natural disasters