Missing payments

If you have paid by cheque and the payment does not appear in your ASIC account after allowing time for processing, send us an online enquiry and tell us:

• the BSB and account number of the cheque account
• cheque number
• cheque account holder’s name
• the date the cheque was sent.

If you’ve made a payment at Australia Post, but do not have a receipt, you need to contact Australia Post directly.

If you do have a receipt and the payment has not gone through, or the amount was incorrect, send us an online enquiry, and attach the receipt.

BPAY payments can take up to 3 days to process.

If payment does not appear in your ASIC account, you should check you entered the biller code and reference number correctly.

If you used the wrong biller code and paid another organisation, contact your financial institution immediately.

If you have paid using a different reference number, or paid multiple accounts in the same transaction, send us an online enquiry and tell us:

• the correct reference that should have been used
• the incorrect reference number you used (if applicable)
• ASIC account
• ACN or account number
• amount paid
• proof of payment (for example, a bank statement).

If an industry funding payment is not showing in your ASIC account, send us an online enquiry and tell us:

• the entity’s details (ACN and name)
• the account number on the invoice
• the industry funding invoice number.