Dealing with businesses and companies

This is Information Sheet 26 (INFO 26). It sets out steps you can take to reduce the risks of being swindled by unreliable operators and fly-by-night businesses. It is not personal advice.

As a consumer or small business owner, you need to ensure that your interests are protected when you deal with other businesses. Take these steps to protect your interests.

Ask key questions of the business

Find out details about the company or business that will help you to obtain further information. Ask for:

  • the company’s Australian Company Number (ACN) (if it is a registered company)
  • the business name and the Australian Business Number (ABN) of the holder or the state registration number (if it has one)
  • details about any licences that the company has to operate its business, such as an Australian financial services licence if providing financial advice or dealing in financial products, or an Australian credit licence if providing credit services.

Verify information you are given

After you have obtained the ACN, ABN or state and territory business name registration number, you can:

  • check if the business name or company is registered
  • find out who holds the business name or who are officeholders of the company
  • search ASIC’s registers, and
  • ask more questions.

Verify that the business or company is registered

You can verify that the company or business name is registered by conducting an Organisations & Business Names Index search.

Because each company and business has its own unique registration, searching by an ACN, ABN or former state or territory business name registration number can assist in narrowing a search.

It is important to know that if a company or business is registered and appears on our register, that doesn’t necessarily mean it’s a safe company or business to deal with. There are many other searches that will help you find out more about the company or business: see Search ASIC’s registers and databases below.

It is also important to understand the difference between a registered business name and a registered company.

Find out who owns the business

If you are dealing with a business trading under a business name or company, it must be registered with ASIC. The business name holder or company must provide ASIC with information that we then make available to the public. You can find this information on ASIC’s registers and databases.

Search ASIC’s registers and databases

You can use our ASIC Connect registers to find information about a company. You can print summaries of key information.

ASIC’s Banned and disqualified search and court enforceable undertakings register provide information about people and organisations that ASIC has disqualified or banned.

Use your search results

If a business is a registered company, you can use your search results to answer the following questions, which will help you to assess how risky dealing with that company is.

Ask more questions

Before doing business, here are some more questions you can ask of the people you are dealing with:

Seek professional advice

You may need help understanding the answers to the above questions, or the answers you have found may point to serious problems. In this case, you may wish to get professional business advice from a trusted adviser including your accountant or solicitor. While this may incur a cost, it’s money well spent if it stops you from losing money owed to you by a business or company that fails. Find out more on professional advice.

Monitor the company and report problems

To monitor the company, you can register for our free Company Alert service. This service will automatically notify you by overnight email if documents are lodged relating to the companies you nominate.

If you believe directors of a company may be breaching the Corporations Act (e.g. the company is still trading even though it can’t pay its debts or the directors are not honest or taking proper care when operating a company) you can lodge a complaint online.

If you are concerned about a company’s products or services, you may need to contact the fair trading or consumer affairs office in your state or territory.

Important notice

Please note that this information sheet is a summary giving you basic information about a particular topic. It does not cover the whole of the relevant law regarding that topic, and it is not a substitute for professional advice. Omission of any matter on this information sheet will not relieve a company or its officers from any penalty incurred by failing to comply with the statutory obligations of the Corporations Act.

You should also note that because this information sheet avoids legal language wherever possible, it might include some generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases your particular circumstances must be taken into account when determining how the law applies to you.

Important notice

Please note that this information sheet is a summary giving you basic information about a particular topic. It does not cover the whole of the relevant law regarding that topic, and it is not a substitute for professional advice.

You should also note that because this information sheet avoids legal language wherever possible, it might include some generalisations about the application of the law. Some provisions of the law referred to have exceptions or important qualifications. In most cases your particular circumstances must be taken into account when determining how the law applies to you.

Information sheets provide concise guidance on a specific process or compliance issue or an overview of detailed guidance.

This information sheet was updated in June 2022.

Last updated: 09/12/2024 12:40