How to log in/forgotten user name and password resets

Download the full user guide (including screen shots) in PDF (1.59 MB)

Follow this guide when:

• you have forgotten your user name or password, or
• when you want to log in to your online account to enable you to:
  • read forms sent to your inbox
  • submit forms
  • view your company details, and
  • update your contact details.

Before you begin using this guide you must:

• be a registered user
• have your user name and password
• have your ACN/ABN.

For instructions on how to log in, go to Log in to online services.

If you have forgotten your password, go to forgotten password.

If you have forgotten your user name, go to forgotten username.

Login to online services

Visit the ASIC website at www.asic.gov.au.

• Select 'Companies' from the drop-down list on the right hand side of the screen.
• Select 'Log in' to continue.

Enter your company ACN/ABN.

• Select 'Next' to continue.

Enter your user name and password into the security browser window. If you have already logged on today, you may not be required to enter your user name and password. You may automatically be directed to your inbox.

• Select 'OK' to continue.

You are now logged in and your inbox will display.

Forgotten password

Visit the ASIC website at www.asic.gov.au.

• Select companies from the drop-down list on the right hand side of the screen.
• Select 'Log in' to continue.

Select 'Forgotten password' in the left hand menu.

Enter your ACN/ABN.

• Enter your user name.
• Select 'Next' to continue.

User names, passwords and answers to the security questions are case sensitive.

Answer your security question.

• Select 'Next' to continue.

If you do not know the answer to your security question, you will need to contact ASIC.

Record your newly generated password.

• Select 'Click here to change your password'.

Enter your user name, and the randomly generated password.

• Select 'OK' to continue.

Enter the randomly generated password.

• Select 'Yes' to 'Do you wish to change your current password?'
• Enter your new password.
• Re-enter your new password.
• Select 'Next' to continue.

To confirm your new password you must review the contact details.

• If the details are correct, select 'Next' to continue.

Enter your user name and password in the security browser window.

• Select 'OK' to continue.

Your password has been changed and the system will take you to your inbox.

Forgotten username

Visit the ASIC website at www.asic.gov.au.

• Select companies from the drop-down list on the right hand side of the screen.
• Select 'Log in' to continue.

Select 'Forgotten user name' in the left hand menu.

Select 'As a company officeholder (director, secretary or alternate director)' as the basis on which you are applying.

• Select 'Next' to continue.

Enter your ACN/ABN.

• Enter the email address you supplied at registration.

If you do not have either one of these details, you will need to contact ASIC.

• Select 'Next' to continue.

Your transaction has now been submitted.

An email will be sent to your nominated email address providing your current user name.

• Select 'Next' to continue.