Online services information and support

This section keeps you informed about online service availability, how to sign up for company alerts, online keys and more important information.

Online services information:

Support:

Company Alert service

You can sign up to receive an alert when a company lodges a document. You'll receive an email from our automated system when a company tells us about changes.

Set up a Company Alert

You can also sign up to receive an alert when ASIC publishes a media release or when there are changes to ASIC policy.

For more information about how to sign up for company alerts, see Using the Company Alert service.

Privacy statement

ASIC is authorised to collect information as described under the Corporations Act 2001 (Corporations Act) and Corporations Regulations (Corporations Regulations); - see specific references below. We will not use the information you provide for any other purpose nor will we disclose it unless we have obtained your consent or the use or disclosure is permitted under the Privacy Act (Cth). 

Privacy statement

Corporations Act and Corporations Regulations references - Australian financial services licence

Application to vary the authorisation conditions of an Australian financial services licence
s914A(2)(b)

Application to vary other conditions of an Australian financial services licence
s914A(2)(b)

Auditors
s990B(6), s990F(b), s990G(1)(a), s990D

Change of details for an Australian financial services licence
r7.6.04(b), r7.6.05(1)(a), r7.6.05(1)(b), r7.6.05(1)(e), r7.6.05(1)(g), s915A(1)

Product disclosure documents
s1438(3)(b), 1438(5)(a), 1438(5)(b), 1015D(2)

Corporations Act and Corporations Regulations references - external administrators

Corporations Act 2001 Chapter 5
Corporations Regulations 2001 5.1.01 – 5.6.4

For more details, see our Privacy Policy on our website.

FAQs: Online services 

Screen layout and functions

Screen layout

The screen for our online services has two main areas:

  • The Menu is down the left-hand side of the screen
  • The Content is the main screen area to the right of the menu where the questions appear and you enter data.

Menu

Select the 'Next' button located at the bottom of each screen once you've entered all details. You'll get an error message (or messages) if any information is incomplete.

As you complete each page:

  • your data is saved on our system. We won't use any data until it's submitted to us.
  • the relevant menu item changes to a link. This allows you to return to and review the pages you have completed. The menu shows your progress through the document.

The menu also displays links to other useful information and services. Clicking on these links will open a new browser window.

Finalise

Some of our online services ask you to select 'Finalise' when your document is completed. After you finalise, you won't be able to make any further changes.

Print

Use the 'Print' button to print your document. Note that you need to have Adobe Reader to view and download any PDF documents.

Submit

Use 'Submit' to:

  • submit your final document to ASIC
  • check for any statutory fees and print an invoice (if applicable).

For some documents, submitting a document means it's lodged. For others, you must also submit other documentation. See the specific form for details.

Log off

To ensure the security of your information, we recommend logging out of your account once you have finished lodging with us.

Finish later

Each document being lodged has a unique reference number. To save your work, you can select 'Work in Progress/Finish Later' and resume it later.

Archiving and deleting electronic documents 

Documents are available for 90 days

Company officeholders and registered agents can get copies of documents they've lodged before. We will provide online customer access to these documents for a period of 90 days. We will keep a copy of documents and associated data (e.g. attachments) in our system for ASIC's records.

You will have the following periods to access and retain your documents and statements:

Document and statements

Period to access

Documents submitted (these are documents you have submitted to ASIC)

90 days after submission date

Work in progress (these are documents you have started to prepare, but have not yet submitted to ASIC)

90 days since you last accessed the document

Inbox (this contains correspondence from ASIC to you including company statements and charge certificates)

90 days after correspondence is placed in your inbox

Allowed attachments

Up to 5 attachments are allowed per lodgement. They should be in PDF (.pdf) format.

We will reject any PDF documents containing encrypted data, active content (e.g. JavaScript, PostScript), external references, and PDF documents with attached objects or executables.

We also cannot accept word-processing and spreadsheet documents (e.g. .docx or .xlsx) because of security issues inherent in those file formats. The largest file size that you can attach varies between forms; for most forms, it can be up to 10 MB. The file size limit will be displayed on the screen when you are asked to attach a document.

ABN validation

ASIC uses the Australian Business Register (the ABR) to verify ABNs. The ABR allows you to search the details of all existing ABNs.

Compatible browsers and operating systems

Both Windows and Mac operating systems can use our online services. Google Chrome, Internet Explorer and Mozilla Firefox are all accepted browsers. If you are having issues, we recommend clearing your cache and cookies. If problems persist, try using a different browser.

User guides

Below is a collation of user guides within this section (links will take you to the relevant section):

Also refer to our Top call centre questions.

Last updated: 02/01/2025 12:51