CP 102 Dispute resolution: Review of RG 139 and RG 165
Released 8 September 2008. Comments closed 7 November 2008.
This consultation paper sets out ASIC’s proposals for updating our policy on the dispute resolution requirements that apply to Australian financial services (AFS) licensees, unlicensed issuers and secondary sellers (financial services providers).
The proposals cover our requirements for internal dispute resolution (IDR) procedures and our approval guidelines for external dispute resolution (EDR) schemes.
Download CP 102 (PDF 254 KB) | Read the advisory
Read the report on submissions | Read RG 139 | Read RG 165
Read the advisory about reissued RG 139 and RG 165
| Subsmissions |
| Abacus - Australian Mutuals |
| Association of Superannuation Funds of Australia Limited, The (ASFA) |
| Australasian Compliance Institute |
| Australian Bankers Association |
| Australian Institute of Superannuation Trustees (AIST) |
| Avant Insurance |
| AXA |
| Consumer Action Law Centre: Joint consumer submission |
| Credit Ombudsman Service |
| Deloitte |
| Financial Cooperative Dispute Resolution Scheme |
| Financial Ombudsman Service |
| FPA |
| Fullagar, Col |
| Halsey Legal Services |
| IFSA |
| Insurance Australia Limited |
| Insurance Council of Australia |
| Keenan, Bruce |
| National Insurance Brokers Association of Australia |
| Securities and Derivatives Industry Association |
| Wesfarmers |