CP 102 Dispute resolution: Review of RG 139 and RG 165

Released 8 September 2008. Comments closed 7 November 2008.

This consultation paper sets out ASIC’s proposals for updating our policy on the dispute resolution requirements that apply to Australian financial services (AFS) licensees, unlicensed issuers and secondary sellers (financial services providers).

The proposals cover our requirements for internal dispute resolution (IDR) procedures and our approval guidelines for external dispute resolution (EDR) schemes.

Download CP 102 (PDF 254 KB) | Read the advisory

Read the report on submissions | Read RG 139 | Read RG 165 

Read the advisory about reissued RG 139 and RG 165

Abacus - Australian Mutuals
Association of Superannuation Funds of Australia Limited, The (ASFA)
Australasian Compliance Institute
Australian Bankers Association
Australian Institute of Superannuation Trustees (AIST)
Avant Insurance
Consumer Action Law Centre: Joint consumer submission
Credit Ombudsman Service
Financial Cooperative Dispute Resolution Scheme
Financial Ombudsman Service
Fullagar, Col
Halsey Legal Services
Insurance Australia Limited
Insurance Council of Australia
Keenan, Bruce
National Insurance Brokers Association of Australia
Securities and Derivatives Industry Association



Last updated: 08/09/2008 12:00