CP 298 Oversight of the Australian Financial Complaints Authority: Update to RG 139
Released 5 March 2018. Comments close 6 April 2018.
This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement of AFCA.
We seek the views of interested stakeholders, including scheme, industry and consumer representatives.
Attached to this paper is a draft updated version of Regulatory Guide 139 Oversight of the Australian Financial Complaints Authority (draft RG 139).
Download
- CP 298 (PDF 452 KB)
- Attachment to CP 298: Draft regulatory guide (PDF 878 KB)
- Report 577 Response to submissions on CP 298 Oversight of the Australian Financial Complaints Authority
Submissions
- ABA (PDF 228 KB)
- ACDBA (PDF 262 KB)
- AFA (PDF 178 KB)
- AFIA (PDF 278 KB)
- AIST (PDF 446 KB)
- ARCA (PDF 251 KB)
- ASBFEO (PDF 3.1 MB)
- ASDAA (PDF 7.3 MB)
- ASFA (PDF 823 KB)
- Block Legal & Compliance (PDF 221 KB)
- CALC (PDF 804 KB)
- Catherine Wolthuizen (PDF 134 KB)
- CIO (PDF 137 KB)
- Corporate Superannuation Australia (PDF 761 KB)
- CPA (PDF 300 KB)
- Equifax (PDF 366 KB)
- FBAA (PDF 231 KB)
- FPA (PDF 43 KB)
- FSC (PDF 167 KB)
- ICA (PDF 197 KB)
- LAQ (PDF 163 KB)
- MLC (PDF 552 KB)
- Pioneer (PDF 133 KB)
- SAFAA (PDF 157 KB)