CP 298 Oversight of the Australian Financial Complaints Authority: Update to RG 139
Released 5 March 2018. Comments close 6 April 2018.
This consultation paper sets out our proposals for two aspects of our oversight role regarding the Australian Financial Complaints Authority (AFCA). It also seeks feedback on whether financial firms need any transitional relief from external dispute resolution disclosure obligations in the lead up to commencement of AFCA.
We seek the views of interested stakeholders, including scheme, industry and consumer representatives.
Attached to this paper is a draft updated version of Regulatory Guide 139 Oversight of the Australian Financial Complaints Authority (draft RG 139).