CP 311 Internal dispute resolution: Update to RG 165

Released 15 March 2019. Comments closed 9 August 2019.

This paper seeks feedback on our proposals to update our policy on the internal dispute resolution (IDR) requirements that apply to:

  • Australian financial services (AFS) licensees;
  • Australian credit licensees;
  • unlicensed product issuers and secondary sellers;
  • trustees of regulated superannuation funds (except for self-managed superannuation funds (SMSFs)), trustees of approved deposit funds and retirement savings account (RSA) providers (superannuation trustees);
  • unlicensed carried over instrument lenders; and
  • unlicensed financial technology businesses.

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Related documents

  • Report 665 Response to subissions on CP 311 Internal dispute resolution: Update to RG 165

 

Submissions

  1. AIG Australia (PDF 234 KB)
  2. Ali Group (PDF 129 KB)
  3. American Express (PDF 606 KB)
  4. AMP (PDF 67 KB)
  5. ANZ (PDF 748 KB)
  6. Association of Financial Advisers (PDF 418 KB)
  7. Association of Securities and Derivatives Advisers of Australia (PDF 26 MB)
  8. Association of Superannuation Funds of Australia (PDF 2.1 MB)
  9. Australian Banking Association (PDF 2.3 MB)
  10. Australian Collectors and Debt Buyers Association (PDF 720 KB)
  11. Australian Finance Group (PDF 213 KB)
  12. Australian Finance Industry Association (PDF 447 KB)
  13. Australian Financial Complaints Authority (PDF 378 KB)
  14. Australian Financial Markets Association (PDF 168 KB)
  15. Australian Institute of Company Directors (PDF 369 KB)
  16. Australian Institute of Superannuation Trustees (PDF 628 KB)
  17. Australian Retail OTC Derivatives Association (PDF 539 KB)
  18. Australian Small Business and Family Enterprise Ombudsman (PDF 1.9 MB)
  19. Australian Timeshare and Holiday Ownership Council (PDF 226 KB)
  20. Banking Code Compliance Committee (PDF 473 KB)
  21. Care Inc Financial Counselling Service/Consumer Law Centre (Joint Submission) (PDF 238 KB)
  22. Chris Rutherford (PDF 80 KB)
  23. Citigroup (PDF 315 KB)
  24. Commonwealth Bank of Australia (PDF 453 KB)
  25. Consumer Action Law Centre (PDF 400 KB)
  26. Consumer Credit Law Centre SA (PDF 578 KB)
  27. Consumer Credit Legal Service WA (PDF 812 KB)
  28. Corporate Superannuation Association (PDF 1.6 MB)
  29. Customer Owned Banking Association (PDF 154 KB)
  30. Finance Brokers Association of Australia (PDF 473 KB)
  31. Finance Industry Delegation (PDF 414 KB)
  32. Financial Counselling Australia (PDF 290 KB)
  33. Financial Planning Association (PDF 312 KB)
  34. Financial Rights Legal Centre (PDF 293 KB)
  35. Financial Services Council (PDF 412 KB)
  36. GS1 Australia (PDF 387 KB)
  37. Industry Super Australia (PDF 499 KB)
  38. Insurance Council of Australia (PDF 141 KB)
  39. Law Council of Australia (PDF 352 KB)
  40. Legal Aid NSW (PDF 678 KB)
  41. Legal Aid Queensland (PDF 388 KB)
  42. Mastercard (PDF 2.9 MB)
  43. Maurice Blackburn (PDF 703 KB)
  44. MDA National (PDF 232 KB)
  45. MIGA (PDF 1.3 MB)
  46. Mine Super (PDF 253 KB)
  47. Min-it Software/Financiers Association Australia (Joint Submission) (PDF 616 KB)
  48. Mortgage and Finance Association of Australia (PDF 216 KB)
  49. National Australia Bank (PDF 132 KB)
  50. National Credit providers Association (PDF 102 KB)
  51. National Insurance Brokers Association (PDF 316 KB)
  52. P&N Bank (PDF 809 KB)
  53. Perpetual (PDF 478 KB)
  54. Prospa (PDF 115 KB)
  55. RACV (PDF 804 KB)
  56. RateSetter (PDF 162 KB)
  57. Stockbrokers and Financial Advisers Association (PDF 1.2 MB)
  58. Super Consumers Australia (PDF 162 KB)
  59. Tasmanian Small Business Council (PDF 1 MB)
  60. Toyota Finance Australia Limited (PDF 434 KB)
  61. Westpac Group (PDF 453 KB)
Last updated: 30/07/2020 09:55