CP 311 Internal dispute resolution: Update to RG 165

Released 15 March 2019. Comments close 9 August 2019.

This paper seeks feedback on our proposals to update our policy on the internal dispute resolution (IDR) requirements that apply to:

  • Australian financial services (AFS) licensees;
  • Australian credit licensees;
  • unlicensed product issuers and secondary sellers;
  • trustees of regulated superannuation funds (except for self-managed superannuation funds (SMSFs)), trustees of approved deposit funds and retirement savings account (RSA) providers (superannuation trustees);
  • unlicensed carried over instrument lenders; and
  • unlicensed financial technology businesses.



Last updated: 16/05/2019 08:22