RG 267 Oversight of the Australian Financial Complaints Authority
Issued 2 September 2021
This regulatory guidance sets out how we will perform our oversight role in relation to the Australian Financial Complaints Authority (AFCA). It also includes the financial firms’ AFCA membership obligations.
This guide should be read in conjunction with Regulatory Guide 271 Internal dispute resolution (RG 271).
Note: Regulatory Guide 165 Licensing: Internal and external dispute resolution (RG 165) applies to complaints received by financial firms before 5 October 2021, when RG 271 comes into effect. We will withdraw RG 165 on 5 October 2022.