RG 277 Consumer remediation

Issued 27 September 2022

This guide sets out our guidance on consumer remediation conducted by:

  • Australian financial services (AFS) licensees 
  • Australian credit licensees (credit licensees).

This guide comes into effect on the date of publication (i.e. 27 September 2022). For remediations initiated before the date of publication, Regulatory Guide 256 Client review and remediation conducted by advice licensees (RG 256) applies.

This guide may be read in conjunction with Making it right: How to run a consumer-centred remediation.

Download the guide (PDF 978 KB)

Last updated: 27/09/2022 09:10