RG 256 Client review and remediation conducted by advice licensees
Issued 15 September 2016
This guide sets out our guidance on review and remediation conducted by Australian financial services (AFS) licensees who provide personal advice to retail clients (advice licensees).
The guidance should also be applied to review and remediation that is not related to personal advice to the extent relevant.
Note: This guide applies to remediations initiated before 27 September 2022. Remediations initiated on or after 27 September 2022 must be conducted in a manner consistent with Regulatory Guide 277 Consumer remediation (RG 277).