Between May and September 2000, the Australian Securities & Investments Commission (ASIC) conducted a national surveillance campaign into advice and selling practices relating to disability insurance.

Life insurance products – such as disability insurance - are sold to retail consumers though agents and brokers. This campaign did not look at the activities of brokers. Instead it focused on training and supervision of life companies and selling practices of their agents relating to sales of disability insurance products. Agents are either tied to a single company or they can be multi-agents selling products of multiple insurance companies.

This report contains background information about the campaign as well as our key findings and recommendations.