Released 10 August 2011.
This report examines general insurance claims handling and internal dispute resolution (IDR) procedures in the context of motor vehicle insurance (MVI), and sets out our findings and recommendations.
ASIC portals
Information and steps on how to register a business name
Register a business nameTo renew a business name, you will need your account number or ABN handy.
Renewing your business nameThe ASIC Connect portal will allow you to:
- manage an existing business name
- update your business name details
The ASIC Connect portal will allow you to:
- manage an existing business name
- update your business name details
Within online services for business name holders, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides
- read FAQs.
Information and steps on how to register a new business
Register a companyUpdate your company details in the Company officeholder portal.
Voluntarily deregister your company in the Company officeholder portal.
Lodge regulatory statements, documents and transactions in the Regulatory portal.
Within online services for company officeholders, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides.
Update your client details via the Registered agent portal.
Information about how you can update and/or cancel your registered agent registration.
Within online services for registered agents and authorised lodgers, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides
- read FAQs.
Information and steps on how to apply for an Australian financial services (AFS) licence.
Applying for and managing an AFS licenceUpdate your AFS licence details and lodge financial document via the Regulatory portal.
Changing your licence details through the Regulatory PortalLog in to ASIC Connect to appoint and update AFS representative's details.
Lodge regulatory documents and transaction in the ASIC Regulatory Portal
You can register a managed investment scheme using the eLicensing system (not the ASIC regulatory portal).
Log in to the eLicensing systemYou can lodge FS88 PDS in-use notice using the eLicensing system (not the ASIC regulatory portal).
Log in to the eLicensing systemWithin online services for business name holders, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides.
Information and steps on how to apply for a credit licence.
Apply for a credit licenceUpdate your credit licence details and appoint credit representations via the Credit Licensee portal
Lodge regulatory documents and transactions in the ASIC Regulatory portal.
Within online services for credit licensees and credit representatives, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- read FAQs.
Information and steps on how to apply for auditor or authorised audit company registration.
Applying for an auditor registrationUpdate your auditors details and submit annual statements via the Auditors portal.
Lodge regulatory documents and transactions in the ASIC Regulatory portal.
- log in or sign up to ASIC's portals
- Within online services for auditors, you can learn about ASIC's online services and processes.
Apply and maintain your SMSF auditor registration via the Regulatory portal.
Within online services for SMSF auditors, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides
- read FAQs.
Update your liquidator details and lodge external administration documents via the liquidator portal.
Lodge regulatory documents and transactions in the ASIC Regulatory portal.
- log in or sign up to ASIC's portals
- Within online services for liquidators, you can learn about ASIC's online services and processes.
ASIC portals
I am a
I am a Business name holder
Information and steps on how to register a business name
Register a business nameTo renew a business name, you will need your account number or ABN handy.
Renewing your business nameThe ASIC Connect portal will allow you to:
- manage an existing business name
- update your business name details
The ASIC Connect portal will allow you to:
- manage an existing business name
- update your business name details
Within online services for business name holders, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides
- read FAQs.
I am a Company officeholder
Information and steps on how to register a new business.
Register a companyUpdate your company details in the Company officeholder portal.
Voluntarily deregister your company in the Company officeholder portal.
Lodge regulatory statements, documents and transactions in the Regulatory portal.
Within online services for company officeholders, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides.
I am a Registered agent
Update your client details via the Registered agent portal.
Information about how you can update and/or cancel your registered agent registration.
LoginWithin online services for registered agents and authorised lodgers, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides
- read FAQs.
I am an AFS Licensee and AFS representative
Information and steps on how to apply for an Australian financial services (AFS) licence.
Applying for and managing an AFS licenceUpdate your AFS licence details and lodge financial document via the Regulatory portal.
Changing your licence details through the Regulatory PortalLog in to ASIC Connect to appoint, register, update and cease AFS representatives details.
Lodge regulatory documents and transaction in the ASIC Regulatory Portal.
You can register a managed investment scheme using the eLicensing system (not the ASIC regulatory portal).
Log in to the eLicensing systemYou can lodge FS88 PDS in-use notice using the eLicensing system (not the ASIC regulatory portal).
Log in to the eLicensing systemWithin online services for business name holders, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides.
I am a Credit licensee and credit representative
Information and steps on how to apply for a credit licence.
Apply for a credit licenceUpdate your credit licence details and appoint credit representations via the Credit Licensee portal.
Lodge regulatory documents and transactions in the ASIC Regulatory portal.
LoginWithin online services for credit licensees and credit representatives, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- read FAQs.
I am an Auditor
Information and steps on how to apply for auditor or authorised audit company registration.
Applying for an auditor registrationUpdate your auditors details and submit annual statements via the Auditors portal.
Lodge regulatory documents and transactions in the ASIC Regulatory portal.
- log in or sign up to ASIC's portals
- Within online services for auditors, you can learn about ASIC's online services and processes.
I am a SMSF auditor
Apply and maintain your SMSF auditor registration via the Regulatory portal.
Within online services for SMSF auditors, you can:
- log in or sign up to ASIC's portals
- learn about ASIC's online services and processes
- access user guides
- read FAQs.
I am a Liquidator
Update your liquidator details and lodge external administration documents via the liquidator portal.
Lodge regulatory documents and transactions in the ASIC Regulatory portal.
- log in or sign up to ASIC's portals
- Within online services for liquidators, you can learn about ASIC's online services and processes.
Review of general insurance claims handling and internal dispute resolution procedures
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