REP 761 Scam prevention, detection and response by the four major banks

Released 20 April 2023.

This report is the analysis of our review of the current scam related activities of the four major Australian banks.

From our findings about existing and emerging bank practices, we have provided our observations for all banks to consider to minimise the impact of scams on their customers.

Read the report (PDF 338 KB)

Last updated: 20/04/2023 07:01