Report issue to ASIC

ASIC values your right to complain, and we are committed to treating complaints seriously, dealing with them quickly, and using the information to improve our policies, systems and services.

IMPORTANT:

• FEES - To complain about late fees or to ask for a fee waiver go to Fee waivers.
• DIRECTOR ID - To complain or provide feedback about a Director ID application, visit the ABRS website.

Make a Complaint about ASIC

What to do next:

1. If you've been scammed, you need to act fast.

   See ASIC’s Moneysmart website for information about what to do if you’ve been scammed.

2. Report your scam to Scamwatch.

   The best place to report a scam, including investment scams, is on the Scamwatch website. Scamwatch is run by the National Anti-Scam Centre and works with ASIC to disrupt investment scams.

   You may not be able to get your money back once you've paid a scammer. But reporting it will help stop them scamming someone else.

Report scam to Scamwatch

Technical issues

You can report a technical or content issue, such as forms not working or broken links on either ASIC Connect or the ASIC website.

Accessibility issue

Do you use assistive technologies and want to report difficulties accessing or viewing information on our websites? Or have suggestions for how we can improve accessibility?

Refer to our Accessibility page for more information.

Report technical issues

We welcome your report of misconduct.

You can make reports anonymously without providing any personal or contact details. We will not reveal your identity or the contents of your report to others unless we are required or authorised by law to do so (see ASIC's Privacy Policy).

The Corporations Act 2001 provides certain protections for officers, employees or contractors of a company who make a report on that company.

For more information before making your report, see Information Sheet 238 Whistleblower rights and protections (INFO 238) and Information Sheet 239 How ASIC handles whistleblower reports (INFO 239).

Report to ASIC

We welcome your report of misconduct.

How should I prepare before making a report of misconduct?

You will be asked to report key facts about the misconduct in an online form and you cannot attach documents.

We recommend gathering relevant documents such as letters, emails, Product Disclosure Statement (PDS) to assist you to identify and provide key facts such as:

• date of misconduct
• the name of the person or organisation engaging in misconduct
• contact details of the person or organisation engaging in misconduct
• the details of the financial service or product you are reporting

You and your client can make an anonymous report. All reports are treated confidentially, and ASIC will only contact you for more information if needed.

We will not reveal your identity or the contents of your report to others unless we are required or authorised by law to do so. See ASIC's Privacy Policy.

If your client is distressed and needs help please seek support services.

Report to ASIC

ASIC is not able to resolve complaints, intervene in disputes, provide legal advice, or help recover money.

Your report is essential in protecting others and improving the safety and security of the Australian financial system.

What to do next:

1. Report to ASIC using our online Report of Misconduct form

   ASIC will review your report, together with all the intelligence we collect, to detect serious misconduct and identify broader systemic problems that may require ASIC's intervention.

Report to ASIC

2. Speak to a lawyer about your legal options if you want to take action

   ASIC's Moneysmart website has information on free legal advice services available in Australia.

3. If you are in distress and need help, please seek support services.

More information:
For details about how we select matters for investigation and enforcement, see Information Sheet 151 ASIC's approach to enforcement (INFO 151)

ASIC is not able to resolve complaints, intervene in disputes, provide legal advice, or help recover money.

Your report is essential in protecting others and improving the safety and security of the Australian financial system.

What to do next:

1. Contact the financial service to resolve the issue (this is known as 'internal dispute resolution').

   Before contacting them, read Moneysmart's step-by-step guide for resolving problems with financial services or advice, such as home loans, credit cards, managed investments, superannuation and insurance. You can also find information on what you should do if you have a complaint about a financial firm in INFO 174.

2. Contact the Australian Financial Complaints Authority (AFCA).

   The Australian Financial Complaints Authority (AFCA) assists consumers and small businesses to make and resolve complaints about financial firms. If you have already gone through a business's internal dispute resolution and your dispute/complaint is still not resolved, you should lodge a complaint with AFCA.

Report to AFCA

3. Report to ASIC using our online Report of Misconduct form.

   ASIC will review your report, together with all the intelligence we collect, to detect serious misconduct and identify broader systemic problems that may require ASIC's intervention.

Report to ASIC

More information:
You can also find information on what you should do if you have a complaint about a financial firm in Information Sheet 174 Disputes with financial firm (INFO 174).

ASIC is not able to resolve complaints, intervene in disputes, provide legal advice, or help recover money.

Your report is essential in protecting others and improving the safety and security of the Australian financial system.

What to do next:

1. Contact the company directly to resolve the issue

   Before contacting them, read Moneysmart's step-by-step guide for making a complaint.

2. If your complaint is about a financial firm, report this to The Australian Financial Complaints Authority (AFCA)

   The Australian Financial Complaints Authority (AFCA) independently assists consumers and small businesses to make and resolve complaints about financial firms.

Report to AFCA

3. Make a report to ASIC

   While ASIC can't assist with recovering your money or provide legal or financial adivce your report is crucial as it helps us regulate the financial system.

Report to ASIC

4. Visit ASIC's Moneysmart for futher assistance

   • If you are seeking legal advice
   • If you are seeking financial counselling
   • If you need urgent help with money

ASIC cannot recover money lost through scams or resolve disputes.

What to do next:

1. If you've been scammed, you need to act fast.

   See ASIC’s Moneysmart website for information about what to do if you’ve been scammed.

2. Report your scam to Scamwatch.

   The best place to report a scam, including investment scams, is on the Scamwatch website. Scamwatch is run by the National Anti-Scam Centre and works with ASIC to disrupt investment scams.

   You may not be able to get your money back once you've paid a scammer. But reporting it will help stop them scamming someone else.

Report to Scamwatch