ASIC letter to general insurers about severe weather events

7 November 2022

ASIC has written to general insurers about insurance claims and severe weather events. 

The letter outlines: 

  • ASIC’s expectations of general insurers’ obligations to act efficiently, honestly and fairly in handling and settling claims; 
  • More specifically ASIC’s expectations that insurers be prepared, proactive, transparent, consumer-centric, and responsive in meeting their general obligations as Australian Financial Services (AFS) licensees in claims handling; and 
  • Preliminary observations from ASIC’s project looking at the consumer experience in home insurance claims. 

Read the letter (PDF 246 KB)

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Last updated: 07/11/2022 12:00