Internal dispute resolution data reporting
Internal dispute resolution (IDR) data reporting to ASIC is a mandatory and ongoing obligation for all in-scope financial firms. Find helpful downloads, and key information to support your firm's IDR reporting obligations.
See the current IDR data reporting handbook (PDF 1.4 MB) for comprehensive information about IDR data reporting.
An updated IDR data reporting handbook (PDF 1.5 MB) was published on 1 December 2025. Financial firms will first submit their IDR data to ASIC in accordance with the updated handbook in the July to August 2026 submission window, covering complaints received or closed from 1 January 2026 onwards. See the FAQ page for further details.
See the overview of changes (PDF 284 KB) for a quick reference of the updates made.
The IDR data reporting obligation
All Australian financial services (AFS) licensees that provide financial services to retail clients and all Australian credit licensees must submit an IDR report to ASIC.
When and how to submit IDR reports
Firms must submit an IDR report to ASIC every six months. The reporting periods are:
- 1 January to 30 June, and
- 1 July to 31 December.
A two-month submission window opens at the end of each reporting period. Submission windows are:
- 1 January to end of February, and,
- 1 July to 31 August.
Financial firms that had complaints during the relevant six-month reporting period must submit an IDR report through ASIC’s Regulatory Portal that contains an IDR data file in machine-readable format, consistent with the specifications in the IDR data reporting handbook.
ASIC has published an IDR data reporting Excel template (XSLX 12 KB). Firms may download the template to easily submit their IDR data.
Financial firms must submit IDR reports via the ASIC Regulatory Portal.
Failure to submit a compliant IDR report during the submission window means a firm will be in breach of the IDR reporting requirements set out in ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205 and may involve penalties. More information on penalties is available on ASIC’s Fines and penalties webpage.
Reporting no complaints
Financial firms with no complaints must lodge a ‘nil submission’ through ASIC’s Regulatory Portal. In this scenario, the firm’s IDR report will simply confirm to ASIC that there were zero complaints for the firm during the reporting period.
Key downloads
Key documents for IDR data reporting are:
- the IDR data reporting handbook, which sets out all of the essential requirements for firms to submit IDR reports to ASIC. This includes a comprehensive overview of the data reporting process, the IDR data dictionary and data glossary, step-by-step instructions on how to submit IDR reports to ASIC via the ASIC Regulatory Portal, and a submission checklist to assist in passing data validation
- the IDR data reporting Excel template (XLSX 12 KB) spreadsheet, which firms can use as a simple template to record complaints and/or to check their IDR data headings are in the correct format to pass validation
- the IDR data validation rules examples (XLSX 23 KB) spreadsheet, which presents examples of line-item complaints data that have either passed or failed validation (updated April 2023)
- Regulatory Guide 271 Internal dispute resolution (RG 271), which sets out how financial firms can meet their broader obligations, including recording and responding to IDR complaints, and the timeframes for doing so, and
- the ASIC Corporations (Internal Dispute Resolution Data Reporting) Instrument 2022/205, which gives legal effect to the requirements outlined in the handbook.
FAQs on IDR data reporting
For answers to common questions on IDR data reporting, see Frequently asked questions on IDR data reporting.
Further assistance
If you are having trouble registering on the ASIC Regulatory Portal, please contact us. You can avoid call wait times by submitting a query using our online inquiry form.