RG 139 Approval and oversight of external dispute resolution schemes
Issued June 2013
This guide explains ASIC’s oversight of the two ASIC-approved external dispute resolution (EDR) schemes—the Financial Ombudsman Service (FOS) and the Credit and Investments Ombudsman (CIO).
Note 1 (20 June 2018): In the transition to the commencement of the new, single EDR scheme—the Australian Financial Complaints Authority (AFCA)—on 1 November 2018, complaints made to the FOS and CIO schemes will continue to be dealt with under the relevant scheme’s terms of reference and rules that applied when the complaint was made.
This guide provides the framework for those versions of the terms of reference and rules. It will remain in force until all those complaints are closed. At that time, we will withdraw RG 139.
Regulatory Guide 267 Oversight of the Australian Financial Complaints Authority (RG 267) sets out how we will perform our oversight role in relation to the AFCA scheme.