RG 165 Licensing: Internal and external dispute resolution
Issued 31 May 2018
This guide explains what AFS licensees, unlicensed product issuers,
unlicensed secondary sellers, credit licensees, credit representatives,
unlicensed carried over instrument lenders (unlicensed COI lenders) and
securitisation bodies must do to have a dispute resolution system in place
that meets ASIC’s requirements.
This guide should be read in conjunction with Regulatory Guide 139
Approval and oversight of external dispute resolution schemes (RG 139).