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CP 350 Consumer remediation: Further consultation

Released 17 November 2021. Comments closed 11 February 2022.

This consultation paper is about our updated draft guidance on consumer remediation conducted by:

  • Australian financial services (AFS) licensees;
  • Australian credit licensees (credit licensees)

We are seeking feedback from these stakeholders, and also consumers and consumer representatives who have participated in a remediation.

This further consultation follows Consultation Paper 335 Consumer remediation: Update to RG 256

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Related links

Submissions

(non-confidential submissions)

  1. Association of Financial Advisers (AFA) (PDF 448 KB)
  2. Australia and New Zealand Banking Group (ANZ) (PDF 791 KB)
  3. Australian Banking Association (ABA) (PDF 849 KB)
  4. Australian Finance Group (AFG) (PDF 218 KB)
  5. Australian Finance Industry Association Limited (AFIA) (PDF 135 KB)
  6. Australian Institute of Superannuation Trustees (AIST) (PDF 990 KB)
  7. Australian Payments Network (AusPayNet) (PDF 304 KB)
  8. Australian Retail Credit Association (ARCA) (PDF 273 KB)
  9. Australian Small Business and Family Enterprise Ombudsman (ASBFEO) (PDF 1 MB)
  10. Consumer Action Law Centre, Financial Rights Legal Centre, Super Consumers Australia joint submission (PDF 974 KB)
  11. Finance Brokers Association of Australia (FBAA) (PDF 621 KB)
  12. Financial Planning Association of Australia (FPA) (PDF 266 KB)
  13. Financial Services Council (FSC) (PDF 1.7 MB)
  14. Governance Risk Compliance Institute (GRCI) joint submission (PDF 163 KB)
  15. Industry Super Australia (ISA) (PDF 306 KB)
  16. Insurance Council of Australia (ICA) (PDF 284 KB)
  17. KPMG Australia (PDF 1.6 MB)
  18. Legal Aid NSW (PDF 258 KB)
  19. Maurice Blackburn Lawyers (PDF 109 KB)
  20. Mortgage and Finance Association of Australia (MFAA) (PDF 229 KB)
  21. Pepperstone Group Limited (PDF 377 KB)
  22. REA group (PDF 244 KB)
Last updated: 27/09/2022 09:03