Report technical difficulties
This page can assist you with content issues or technical difficulties you may be experiencing on the ASIC portals or website.
For current and planned system outages, upgrades or interruptions, see service availability.
How can we help?
Refer to the information below to ensure we can assist you as quickly as possible:
ASIC portals
Includes:
Refer to Report ASIC portal issues below if your issue relates to:
- logging in and password resets
- submitting or filling out an online form
- updating your company details
- company search register (e.g. paid for a document but haven't received it)
- a portal page displaying an error message or broken link(s)
- difficulty accessing content on a portal using assistive technologies
- other technical issues relating to ASIC portals.
ASIC websites
Includes:
Refer to Report ASIC website issues below if your issue relates to:
- a webpage displaying an error message or broken link(s) on our website
- website content
- submitting or filling out an online form on the website
- difficulty accessing content on the ASIC website using assistive technologies
- applying for a job via the Careers at ASIC website
- other technical issues relating to the ASIC websites.
Report ASIC portal issues
To report technical difficulties on an ASIC portal, use the form button below. We aim to respond to your enquiry within 2 business days. You can also refer to our troubleshooting tips below.
How to fill out the enquiry form
When completing the general enquiry form:
- select the topic you are enquiring about from the first drop-down menu (e.g. Company or Business Name)
- select 'Online user help' from the second drop down menu
- outline the difficulty you are experiencing in the 'My question is about...' text box
- complete your personal details and submit your enquiry.
Note: You may not need to complete the 'Entity Number' or 'Entity Name' fields.
Report a technical issue on ASIC Connect
Troubleshooting tips
Refer to our troubleshooting guides and FAQS which may also assist you:
Report ASIC website issues
Report issues on ASIC website
To report technical difficulties on the ASIC website (asic.gov.au) such as:
- a webpage displaying an error message or broken link(s) on our website
- website content
- submitting or filling out an online form on the ASIC website
- applying for a job via the Careers at ASIC website
- difficulty accessing content on the ASIC website using assistive technologies.
- make general comment or suggestion
Email feedback@asic.gov.au.
Report issues for Careers at ASIC website
To report technical difficulties on the ASIC website (careers.asic.gov.au) such as:
- a webpage displaying an error message or broken link(s)
- difficulty applying for a job via the Careers at ASIC website
- difficulty accessing content on the ASIC website using assistive technologies.
Email careers@asic.gov.au.