Purposes for collection
We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities under the legislation we administer. For further information, see the laws we administer.
We collect personal information to:
- handle reports of suspected misconduct lodged with us, monitor compliance with the laws we administer, and identify, investigate and take enforcement action in relation to contraventions of those laws
- carry out our statutory obligations (such as administering our registration and licensing functions, granting relief from regulatory requirements and dealing with unclaimed property)
- consult with stakeholders, carry out data analytics, undertake data matching and consider and determine policy frameworks
- cooperate with foreign regulators and law enforcement agencies
- deal with and assess complaints about our conduct
- calculate levies under the industry funding model
- manage our employees, contractors and service providers
- enable users to access our online tools and systems, and
- provide subscription services.
How we collect information
We collect personal information from individuals or their authorised representatives.
In some circumstances we may collect personal information about individuals from third parties in the course of:
- preparing or receiving reports of suspected misconduct
- carrying out our compliance or investigation activities
- carrying out our registration, licensing and other statutory functions
- receiving other documents (such as tender documents that contain personal information about individuals), and
- recruiting our employees and contractors.
The APPs place a general obligation on Australian Government agencies to inform individuals when they collect personal information about them from third parties. We only collect personal information from third parties where:
- the individual consents
- we are required or authorised to collect the personal information from third parties by law, or
- it would not be reasonable or practicable for the individual to know that we have collected their personal information (because, for example, it could jeopardise an investigation of a report of suspected misconduct).
Anonymity
The APPs require Australian Government agencies to allow individuals the option of not identifying themselves or using a pseudonym in their dealings with the agency when it is lawful and practicable to do so - for example, if an individual wanted to make an anonymous complaint.
We generally provide individuals with the option of not identifying themselves or using a pseudonym. However, on many occasions we will not be able to do this - for example, where we need an individual's name and address to register a business name or to grant an Australian financial services licence.
Consequences of not providing personalinformation
If we ask an individual to voluntarily provide personal information to us, usually there is no penalty if they do not do so. However, there may be other consequences, for example:
- they may not make the most of our services
- we may not be able to process an application for a licence or registration
- we may not be able to properly investigate or resolve a report on suspected misconduct made by the individual, or
- we may issue a compulsory notice for the information.
If we compel an individual to provide personal information to us (for example, under s33 of the ASIC Act), or if they are required to provide personal information to us in compliance with another statutory obligation, they may commit an offence or be subject to a penalty if they fail to provide all or any of the personal information to us. If we issue a compulsory notice to an individual, we will inform them of the offences and penalties for a failure to comply with that notice.
Use of personal information
We only use personal information for the purpose for which it was collected, unless one of the following applies:
- we obtain the individual’s consent to use the personal information for a different purpose
- the individual would reasonably expect us to use the personal information for a different but related purpose (and if the personal information is sensitive information, that the purpose is directly related to the collection purpose)
- we are required or authorised by law to use the information (for example, by a court order or subpoena)
- a permitted general situation exists—including where we reasonably believe that using the information is necessary to:
- lessen or prevent a serious threat to the life, health or safety of any individual or to public health or safety
- take appropriate action to correct suspected unlawful activities or serious misconduct in relation to our functions and activities
- establish a legal or equitable claim, or
- we reasonably believe that the use is necessary for our enforcement activities (such as to gather intelligence or take enforcement action).
We are required or authorised to collect, use or disclose personal information by a variety of laws which include the:
- Australian Securities and Investments Commission Act 2001 (ASIC Act)
- Corporations Act 2001(Corporations Act)
- ASIC Supervisory Cost Recovery Levy Act 2017
- ASIC Supervisory Cost Recovery Levy (Collection) Act 2017
- Business Names Registration Act 2011
- Insurance Contracts Act 1984
- Superannuation Industry (Supervision) Act 1993
- Retirement Savings Accounts Act 1997
- Life Insurance Act 1995, and
- National Consumer Credit Protection Act 2009.
If we collect personal information in the course of carrying out one of our functions (for example, receiving a report of suspected misconduct or when carrying out an investigation) and the information is relevant to another of our regulatory functions (for example, an application for a licence or for another investigation that we are conducting), we will, in general, use that personal information for that other purpose.
Disclosure to other bodies or persons
The types of bodies or persons to which we usually disclose personal information collected by us include the following:
- lawyers and other service providers who we engage to assist us with our functions
- other enforcement bodies (such as the Australian Federal Police)
- other government agencies (such as the Australian Taxation Office)
- the Australian Securities Exchange
- members of committees convened to consider liquidator registration and disciplinary matters and Financial Services and Credit Panels
- courts and tribunals
- foreign regulators (for further details of our arrangements with foreign regulators, see International activities)
- the public, if the personal information is required to be published in a register that can be searched by the public, in the Government gazette or on our website
- responsible Ministers and parliamentary committees exercising their oversight functions
- applicants under the Freedom of Information Act 1982 (FOI Act)
- referees and former employers to verify qualifications and experience when assessing certain applications, and
- the Australian Government Security Vetting Agency or any other vetting providers that we engage to conduct security or vetting assessments on our behalf.
We only disclose personal information for the purpose for which it was collected, or for another purpose, if one of the following applies:
- the individual has consented to the disclosure
- the individual would reasonably expect us to disclose the personal information because it relates to the primary purpose for which it was collected (or if it is sensitive information, that it is directly related: see Our personal information handling practices: Use of information)
- we are required or authorised by law to disclose the information
- a permitted general situation exists—including where we reasonably believe that using the information is necessary to:
- lessen or prevent a serious threat to the life, health or safety of any individual or to public health or safety
- take appropriate action to correct suspected unlawful activities or serious misconduct in relation to our functions and activities, or
- establish a legal or equitable claim, or
- we reasonably believe the disclosure is necessary for our enforcement activities, or for the enforcement activities of other Commonwealth, state or territory agencies.
From time to time, we may disclose personal information to an overseas body or recipient. The specific country we disclose to will depend on the particular matter and may include the United States, Hong Kong, New Zealand, the United Kingdom and Singapore. We will not disclose personal information outside of Australia without an individual’s express or implied consent, unless otherwise permitted by APP 8 Cross-border disclosure of personal information.
Storage and security of information
We store personal information in electronic systems, including those provided by contracted cloud service providers such as Amazon Web Services, and paper files.
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection and access privileges for accessing our IT systems, securing paper files in locked cabinets, and physical access restrictions.
If a data breach occurs and personal information that we hold is subject to unauthorised loss, use or disclosure, we will respond in accordance with the Privacy Act.
The Privacy Act requires us to notify affected individuals, the Office of the Australian Information Commissioner and any other relevant agencies of any unauthorised access or disclosure of personal information which would be likely to result in serious harm to any affected individuals.
If we reasonably suspect that there has been such unauthorised access or disclosure, we will carry out an expeditious assessment to determine if it is an 'eligible data breach' and take all reasonable steps to contain the unauthorised access or disclosure. We will complete our review within 30 days of becoming aware of the potential personal information breach.
Note: See s26WE of the Privacy Act for the definition of an ‘eligible data breach’.
When no longer required, we destroy personal information in accordance with ASIC’s Record Disposal Authority as approved by the National Archives of Australia or as part of normal administrative practice.
Visiting our website or social media pages
When an individual browses our website, our service provider logs the following information for statistical purposes—their server address, top level domain name (for example, .com, .gov, .au, .uk), the date and time of the visit, the pages accessed, the documents downloaded, the previous site visited and the type of browser used.
We do not identify users or their browsing activities except in the event of an investigation where an enforcement body may be entitled to inspect the service provider’s logs.
We may use cookies on our website to help us carry out online surveys. Cookies are small pieces of information exchanged between a web browser and a website server. Where we use an external survey provider, that provider could use cookies on their website. If this is the case, the user will be directed to information on the provider’s website explaining their use of cookies.
If an online payment is made by credit card, we will collect information such as the user’s email address, name and credit card details to enable us to process the payment and provide a payment receipt.
When an individual communicates with us through our social media pages, such as Facebook or Twitter, the social network provider and its partners may collect and hold their personal information overseas. Their privacy policy should be consulted for further information.
Google Analytics and Google Tag Manager
In addition to web service logs, we use Google Analytics (including Google Analytics Advertising Features) and Google Tag Manager, which are web analysis services provided by Google Inc. (‘Google’).
All the information we collect using Google Analytics and Google Tag Manager is for internal purposes only. We cannot identify individuals based on the data we collect and we will not publish any of it on our website.
Reports obtained from Google Analytics are used to improve the efficiency and usability of the ASIC website. Google Analytics uses cookies to help analyse how users use our website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Advertising Features is a function within Google Analytics that enables us to obtain more advanced information about our users, such as user demographics, user interests, and frequency of visits. For more information on how Google uses the data collected, read Google’s Privacy Policy and the Google Analytics Terms of Service. To opt out and prevent your data from being collected by Google Analytics, you can download the Google Analytics opt-out add-on.
Google Tag Manager enables us to combine codes on different areas of the website and collect data in ways that we cannot do with Google Analytics. For more information on how Google uses the data collected, read Google’s Privacy Policy.
By using our website, you consent to Google processing data about you in the manner and for the purposes set out above.
Email addresses
We will record your email address only if you send us a message or enter it on a form. It will only be used or disclosed in accordance with our obligations under the Privacy Act, and will not be added to a mailing list unless you request that this be done.
Subscriptions or logins
To subscribe or login to some parts of our website, you must provide either a valid email address or a specific username and password. These details will only be used or disclosed in accordance with our obligations under the Privacy Act and will not be added to any other mailing lists unless you specifically ask us to. Email mailing list addresses are stored on a separate server and can be accessed by authorised staff only.
Electronic newsletters
When we send you an electronic newsletter that you have subscribed to, we have access to data about whether you opened that newsletter and clicked on links.
Searches
We keep a record of any search terms you use if you are searching our website, but we do not associate that information with other information that we collect. We use these search terms to identify what people are looking for on our website and to improve the services that we provide.
Links to other websites
We might include links to other sites, including social media sites (e.g. Facebook, YouTube and Twitter), to make it easy to share information. These other sites might use web measurement tools, customisation technologies and persistent cookies to inform the service they provide to their users. We are not responsible for the privacy practices or the content of other websites, and we do not use, maintain or share personal information that is collected by other websites.
Quality, access and correction
We will take reasonable steps to ensure that the personal information we hold is accurate, up to date, relevant and complete, including when it is used or disclosed.
The Privacy Act allows an individual to seek access to their personal information and request that we correct their personal information where that information is inaccurate, out of date, incomplete, irrelevant or misleading. The FOI Act also sets out the process by which an individual can access, change or annotate documents we hold that contain their personal information.
We are permitted to refuse a request to access or correct personal information where there are valid reasons under the Privacy Act, the FOI Act or other applicable law. If we refuse to provide access or correct personal information, we will notify the individual of our reasons and advise how they can request a review. Generally, an application under the Privacy Act for access will be acknowledged within 30 days from the date that we receive it.
You can obtain further information about how to request access or a correction to your personal information by emailing us at privacy@asic.gov.au or writing to us at:
Privacy Team, Legal Services
Australian Securities and Investments Commission
GPO Box 9827
Melbourne VIC 3001
Complaints
If you believe that we have breached the APPs, you can submit a complaint online or write to us:
Complaints Officer
Australian Securities and Investments Commission
GPO Box 9827
Melbourne VIC 3001