In November, ASIC held a workshop which brought together representatives from across the financial services industry, including credit, banking, general and life insurance, and the superannuation sectors. In holding this multi-industry sector workshop, we encouraged all sectors to share information and innovative approaches around the challenges experienced by First Nations consumers as they interact across the financial services system.
The themes explored in the workshop included:
- A deep dive into some case studies of First Nations consumers interactions with industry identification verification processes, in discussion with consumer advocates,
- Delving into guidance on supporting consumers without conventional forms of identification through adapted and embedded flexible processes, and
- Sharing and discussion of examples of current innovative approaches developed by communities and industry participants.
Download
ASIC’s Financial Services Industry Workshop: Understanding and responding to identification challenges for First Nations consumers - 30 November 2023 | Summary Document
