Measuring our performance

This page sets out the ways we measure and track our performance.

Corporate plan

The corporate plan outlines our vision and our strategic priorities to achieve them.

The corporate plan includes a specific section, Measuring and evaluating our performance, which sets out the outcomes we will use to measure our performance and the evidence of those outcomes.

Annual report

Our annual report is a record of ASIC’s activities and performance for the financial year. We publish an annual performance statement as part of our annual report each year, in compliance with section 39(1)(a) of the Public Governance, Performance and Accountability Act 2013. This outlines how we have performed over the last financial year, using the performance indicators outlined in the corporate plan.

ASIC quarterly updates

Our quarterly updates provide information on the key regulatory activities we undertook in each quarter.

ASIC service charter

We take all reasonable steps to deliver on our commitments in the ASIC service charter. The ASIC service charter sets out the most common interactions we have with our stakeholders and what our stakeholders can expect when they deal with ASIC. It explains how we respond to requests, including requests relating to our regulatory activities that will be recovered through fees for service, such as applications for licences or relief from the law.

The ASIC service charter sets out our target timeframes for resolving matters. If we are unable to deal with an application or query within our target timeframe, we will:

• provide an interim response to inform you of our progress
• review the progress of your matter and prioritise its resolution as quickly as possible
• where necessary, escalate your matter for consideration and decision by the appropriate decision-making body within ASIC.

We will continue to review our service standards and the ASIC service charter and report on our service charter results.

Reports on our fees-for-service activities

We publish a number of reports to provide greater transparency and understanding of our fees-for-service activities. For example:

• licensing and professional registration—we publish an annual report on our licensing and professional registration activities. The report provides greater transparency about our AFS licensing, credit licensing and professional registration assessment and decision-making processes and outcomes, and the risks we identified as part of those processes
• compliance review of documents—we provide updates on our corporate finance regulation activities through quarterly newsletters. These updates highlight key developments in our regulation and oversight of fundraisings, mergers and acquisitions transactions, corporate governance, and other general corporate finance matters.