We aim to provide information and services in an accessible manner for people with disabilities. This is also a requirement under the Disability Discrimination Act 1992.

This includes making accessible:

  • our website
  • our telephone service
  • our building and office premises.

Using our website

We’ve designed this website to meet the W3C Web Content Accessibility Guidelines Version 2.0.

This includes:

  • designing pages that can be easily read by screen readers
  • inserting a 'skip to content' link at the top of the page, which allows screen readers to skip navigational elements and go straight to the text
  • providing text equivalents ('alt tags') for images
  • providing transcripts or captions for video files.

Browser compatibility

If you have issues using ASIC Connect, there could be a browser compatibility problem.

The following browsers are compatible with ASIC Connect:

Operating System

Web browser

Series version


Internet Explorer

7, 8, 9, 10, 11

Firefox, 3


3.1.2, 4, 5

Google Chrome

1, 2, 3, 4, 5

Mac OS X

Firefox, 3


3.1.2, 4, 5

Google Chrome


Red Hat Linux

Firefox, 3


Firefox, 3

 If you have issues, we recommend:

  • clearing your browser's cache and cookies
  • trying a different browser
  • using a desktop computer - some of our online forms don't work as well on mobiles or tablets.

Alternative text, closed captions and video transcripts

Throughout our site, we use alternative text wherever possible to help customers with screen readers.

Our YouTube channel includes closed captions so customers can still understand our content. Where possible, we also provide written transcripts for videos.

Accessibility on ASIC Connect and MoneySmart

ASIC Connect -

You can register and update your registry details and search ASIC’s registers to find information about companies, business names, auditors, liquidators and other financial professionals on ASIC Connect.

The size of text on the ASIC Connect website can be increased by selecting the 'A-' or 'A+' symbols in the right hand corner of the screen.

Text size can also be changed using the keyboard shortcuts 'ctrl +' to zoom in and 'ctrl –' to zoom out.

Our online services are fully keyboard accessible.

MoneySmart -

ASIC’s MoneySmart website offers free, independent guidance so you can make the most of your money.

The MoneySmart website is designed to be accessible to all users by:

  • Complying with World Wide Web Consortium (W3C) standards
  • Using XHTML to ensure the page can be viewed correctly in all browsers
  • Ensuring our content is readable on screen and by other devices

If you have any difficulty accessing and viewing information on our websites, please let us know how we can help.

Contacting us


You can ask us a question online. We aim to respond to your enquiry within 3 business days.

Phone us

Customer Contact Centre - 1300 300 630

The Customer Contact Centre’s business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state and territory.

National Relay Service – TTY 1800 555 630

If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service. Visit their website at or call the Helpdesk on 1800 555 660 (TTY 1800 555 630).

Translating and Interpreting Service – 131 450

If you have difficulty speaking or understanding English, you can call the interpreting service, TIS National. TIS National will then call us with an interpreter so we can help you with your query.

Self-service kiosks

ASIC has offices in each state and territory. Each office hosts a self-service kiosk for lodging documents online. The self-service kiosks are not staffed. Further, not all of ASIC’s offices have a reception area that is staffed.

You can find more information about lodging documents by visiting Self-service kiosks.

If you have any difficulties with lodging documents, our Customer Contact Centre staff can provide you with additional assistance.

Depending on the nature of any disability you may have and the assistance you need, you may be able to make an appointment at ASIC’s offices.

Please phone the Customer Contact Centre to discuss the assistance you need on 1300 300 630.

Further information

For further information about how you can contact us, visit Contact us.

Complaints and feedback

We value any feedback about our websites or complaints you may have about our services.

Search our registers

Use our online services

Find a form

Contact us

Last updated: 30/03/2021 09:27