Accessibility ensures everyone can access our information and services.

On this page:

Our aim

We aim to provide information and services for everyone who needs to use them. This is also a requirement under the Disability Discrimination Act 1992.

Website accessibility

Our websites aim to meet Level AA success criteria from the W3C Web Content Accessibility Guidelines (WCAG) Version 2.1

Some accessibility considerations include:

  • compatibility with common web browsers
  • adaptive content design that is easy to read by screen readers and other assistive technologies
  • 'skip to content' links at the top of the page, which allows screen readers to skip navigational elements and go straight to the text
  • text equivalents for images, videos and podcasts.

External interpreter services

Translating and Interpreting Service (TIS) 

If you have difficulty speaking or understanding English, you can call the interpreting service (TIS National) on 131 450. TIS National will then call us with an interpreter so we can help you with your query.

National Relay Service (NRS) 

If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service website or call the Helpdesk on 1800 555 630.

See further information on our Translation of documents page.

Contact us

If you have difficulty accessing or viewing any information on our websites, or have suggestions for accessibility enhancements, please contact Your feedback will help us continually improve our online services. 

For all other feedback, refer to our Contact us section.

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Last updated: 06/01/2023 02:26