Credit dispute resolution

You are required to have a dispute resolution system in place if you are an:

  • Australian financial services (AFS) licensee
  • unlicensed product issuer
  • unlicensed secondary seller
  • Australian credit licensee (credit licensee)
  • credit representative.

Requirements for the dispute resolution system

The dispute resolution system must consist of:

  • internal dispute resolution (IDR) procedures that meet the standards or requirements made or approved by ASIC, and
  • membership of one or more ASIC-approved external dispute resolution (EDR) schemes.

Regulatory Guide 165 sets out the obligations of AFS licensees, unlicensed product issuers, unlicensed secondary sellers, credit licensees and credit representatives in relation to IDR procedures and membership of an ASIC-approved EDR scheme.

Find out more

Download Regulatory Guide 165 Licensing: Internal and external dispute resolution (RG 165)

What's new

Industry funding update: ASIC publishes indicative levies for 2017-18

Ahead of issuing final industry funding invoices in January 2019, ASIC has published estimates of what regulated sectors will pay. 18-086MR. 28 March

ASIC reports on changes to small business loan contracts by big four banks

ASIC has released a report setting out the details of the changes made by the big four banks to remove unfair terms from their small business loan contracts of up to $1 million. 18-073MR, 15 March

Latest credit releases

Last updated: 20/10/2014 12:00